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How do I get my label?

1.  

Enter web check-in and complete the  requested information.

(Remember to have all your travel documents available).

2.  On step 3 of the web check-inBoarding  Pass, you will find options to  obtain your bag tag.

 

Send it to your email or print it

 

3a.
 
Send the bag tag to your e-mail  and print it whenever you want.

 

3b.  

You can also obtain it immediately by clicking on print.

(Remember to use white, letter-size, good quality white paper and on a laser printer).

 

What do I do with the printed tag?

sigue las instrucciones

 

A.
 
Follow the instructions that indicate how to properly fold the tag. .

 

B.  

Deposit it in the bag tag holder that we will provide at the airport.     

(Keep it, you can use it on your next flight).

 

 

 

C.
 
Deliver your baggage with the tag at the module that we provide for this service at the airport.

Print and keep the receipts that contain the identification number with each tag; you can use them to track your baggage.

Terms and conditions for luggage tag

Remember that the baggage tag service is available only for selected flights to and from: Armenia (AXM), Barrancabermeja (EJA), Barranquilla (BAQ), Bogota (BOG), Bucaramanga (BGA), Cartagena (CTG), Cali (CLO), Cucuta (CUC), Leticia (LET), Medellin (MDE), Monteria (MTR), Neiva (NVA), Pasto (PSO), Pereira (PEI), Riohacha (RCH), Santa Marta (SMR) and Valledupar (VUP).

A continuación, para navegar este componente deberá usar tab para navegar en las listas y en los textos

Any doubt?

Check our recommendations.

equipaje mano
  • Keep the label holder! You may need it in future flights.
  • The tags will be activated when you register your luggage at the airport.
  • Print one tag for each bag you wish to send in the hold. Each bag tag includes a unique identification number.
  • You can not register 2 or more bags with the same tag number.
  • Print and keep the receipts that contain the identification number of each tag; with these, you can track your luggage.
A continuación, para navegar este componente deberá usar tab para navegar en las listas y en los textos

When or for what type of baggage is this service not available?

  • For reservations that include special services. If your reservation includes any, introduce yourself with time at the airport counters.
  • Carry-on baggage.
  • Baggage for which we are limitedly responsible as boxes, poorly packaged items with any pre-existing damage or that is not in good condition.
  • Special baggage such as musical instruments, sports equipment and pets on board.

What other conditions should you consider?

The terms and conditions of our transportation contract apply.