We use cookies to improve your experience and offer information related to your preferences and browsing habits. Check our Cookies policy for additional information and learn how to configure them and disable them. If you continue browsing, we will assume that you accept our Policy.

Menü
Para navegar en esta Marquesina, encontrará un boton de play y pausa para reproducir o pausar las notificaciones, además encontrará dos indicadores de flecha próxima noticia y noticia anterior
Bag tag

Print your bag tag and save time

 

Before your trip, print your bag tag wherever you are. Check your baggage easier and quicker at the specially-designated counters you will find at the airport. Printing is only available for flights in Colombia, initially to and from Bogota and Cartagena.

How do I get my label?

1.  

Enter web check-in and complete the  requested information.

(Remember to have all your travel documents available).

2.  On step 3 of the web check-in, Boarding  Pass, you will find options to  obtain your bag tag.

 

Send it to your email or print it

 

3a.
 
Send the bag tag to your e-mail  and print it whenever you want.

 

3b.  

You can also obtain it immediately by clicking on print.

(Remember to use white, letter-size, good quality white paper and on a laser printer).

 

What do I do with the printed tag?

sigue las instrucciones

 

A.
 
Follow the instructions that indicate how to properly fold the tag. .

 

B.  

Deposit it in the bag tag holder that we will provide at the airport.     

(Keep it, you can use it on your next flight).

 

 

 

C.
 
Deliver your baggage with the tag at the module that we provide for this service at the airport.

Print and keep the receipts that contain the identification number with each tag; you can use them to track your baggage.

Terms and conditions for luggage tag

Remember that the baggage tag service is available only for selected flights to and from Bogotá (BOG) and Cartagena (CTG).

Sie können nun innerhalb dieser Komponente navigieren, indem Sie sich mit der Tab-Taste durch die Listen und Texte bewegen.

Any doubt?

Check our recommendations.

equipaje mano
  • Keep the label holder! You may need it in future flights.
  • The tags will be activated when you register your luggage at the airport.
  • Print one tag for each bag you wish to send in the hold. Each bag tag includes a unique identification number.
  • You can not register 2 or more bags with the same tag number.
  • Print and keep the receipts that contain the identification number of each tag; with these, you can track your luggage.
Sie können nun innerhalb dieser Komponente navigieren, indem Sie sich mit der Tab-Taste durch die Listen und Texte bewegen.

When or for what type of baggage is this service not available?

  • For reservations that include special services. If your reservation includes any, introduce yourself with time at the airport counters.
  • Carry-on baggage.
  • Baggage for which we are limitedly responsible as boxes, poorly packaged items with any pre-existing damage or that is not in good condition.
  • Special baggage such as musical instruments, sports equipment and pets on board.

What other conditions should you consider?

The terms and conditions of our transportation contract apply.