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Can we help you?

With Avianca you're never alone. Whenever you need it, you can get in touch to let us know your doubts, suggestions and needs to always make your experience the best.

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We want to save you time! , we know that you might have some doubts about your trip. Here you will find information to answer the questions you may have about our tools and services. 

  • Can I change the name on my ticket?
  • Can I make ticket changes through
  • What is the carry-on baggage all owance?
  • Can I fly if I’m pregnant?​

Find out here all the answers to the most common questions


Contact us


If your concern is related to our website services, we may provide you support through this app.

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Carla Bot

View your itinerary, check in, learn about the status of your flight, track your baggage, find out about the status of your refund, create travel reminders and...

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Our locations and call center

Find our closest sales offices or looking for our phone numbers and clarify your doubts.

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Online solutions

This information can be useful to address your concerns about refunds, compensation or issues with your baggage.

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Suggestions and complaints

We want to hear from you. Share your opinions or requests. 

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Centro Administrativo Avianca

División Relaciones con el Cliente
Avenida Calle 26 No. 59-15
Bogotá - Colombia

San Salvador

TACA International Airlines, S.A.

División Relaciones con el Cliente
Avenida El Espino entre Boulevard Sur y Calle El Almendro.
Urbanización Madre Selva, Antiguo Cuscatlán La Libertad, El Salvador.