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With Avianca you're never alone. Whenever you need it, you can get in touch to let us know your doubts, suggestions and needs to always make your experience the best.

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FAQ

We want to save you time! , we know that you might have some doubts about your trip. Here you will find information to answer the questions you may have about our tools and services. 

  • Can I change the name on my ticket?
  • Can I make ticket changes through Avianca.com?
  • What is the carry-on baggage all owance?
  • Can I fly if I’m pregnant?​

Find out here all the answers to the most common questions

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Contact us

Chat

If your concern is related to our website services, we may provide you support through this app.

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Carla Bot

View your itinerary, check in, learn about the status of your flight, track your baggage, find out about the status of your refund, create travel reminders and...

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Our locations and call center

Find our closest sales offices or looking for our phone numbers and clarify your doubts.

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Online solutions

This information can be useful to address your concerns about refunds, compensation or issues with your baggage.

Find out more

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Suggestions and complaints

We want to hear from you. Share your opinions or requests. 

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Bogotá

Centro Administrativo Avianca

División Relaciones con el Cliente
Avenida Calle 26 No. 59-15
Bogotá - Colombia

San Salvador

TACA International Airlines, S.A.

División Relaciones con el Cliente
Avenida El Espino entre Boulevard Sur y Calle El Almendro.
Urbanización Madre Selva, Antiguo Cuscatlán La Libertad, El Salvador.