Don’t worry! We will accompany and care for unaccompanied children during the entire flight.
When must I purchase this service?
When a child, between the ages of 5 and 11, travels unaccompanied to any domestic or international destination.
When is it optional?
There are no restrictions for persons between the ages of 12 and 17 traveling unaccompanied.
Learn the applicable rates.
Domestic flights in Colombia: COP 100.000*
Domestic flights in Ecuador: USD 30*
Domestic flights in Guatemala: USD 30
Domestic flights in Honduras: USD 30
Domestic flights in Peru: USD 30*
Flights to and from the United States or Canada: USD 120
Flights to and from Europe: USD 115 / EUR 100 / GPB 90
Flights to and from Latin America: USD 100
*Fares valid as of February 26, 2018.
The prices are approximate and they vary depending on the route and applicable taxes. Payment of the service applies per segment, for each of the minors travelling and for flights on Economy and Business Class. Certain discounts apply if you purchase this service before your trip at our sales offices or contacting our call center.
Confirmation of the request
There is a limit number of minors accepted per flights. Therefore, the request must be confirmed for each segment.
Before the flight, verify and check that you have the documents required for unaccompanied minors. They will ask for them at the airport.
If you make your reservation through the call center or at our sales offices, you may choose the seat on which the minor will be seating.
At the airport
It is important that the minor follows our instructions. Parents or guardians must complete and the Form for transport of unaccompanied minors.
Minors traveling on connecting flights with other airlines
If the minor is travelling on connecting flights and all flights are registered on the same ticket, you may verify in advance the conditions and costs of the service for unaccompanied minors with the other airline. This service does not apply for reservations with our codeshare partners.
We will not provide the service in the following cases:
Children under the age of 5 who are under medical treatment or with disabilities.The crew is not authorized to provide medicines or medical assistance.
When the information on the form submitted at the airport is incomplete.
In the event of a delay and if the minor risks missing any connections.
If the minor is travelling with excess baggage.
If the minor is traveling with pets, except in the case of a minor with disabilities who requires the company of service and emotional support pets during the flights.
In the following situations, the minors will be returned to the airport of origin:
Inconsistencies on documents
The person authorized to receive the minor does not show up.
There are more than 2 connections and/or the minor must spend the night at the airport.
For the minor who is travelling
The minor must be responsible for handling his or her own carry-on baggage, electronic or valuable items.
The minor has the right to the baggage policy available for the route.
Upon disembarking the aircraft, the minor must wait for a member of our crew to guide him or her.
The minor must wait at the airport until we help him or her claim his or her baggage and accompany his or her to the airport’s exit. We will make sure that he or she is received by the authorized adult.
For the guardian or responsible adult
Check the requirements and/or authorizations needed for the minor the exit and enter with the migration department at each of the countries.
Learn about the documentation that the minor needs in order to avoid inconveniences during travel.
On the day of the flight, arrive to the airport for check-in and delivery of the minor. Tell us the name, identification number, address and phone numbers of the persons delivering and receiving the minor.
Make sure that the adult who accompanies the minor remains at the airport until the flight departs and that the person receiving him or her is available when the flight arrives.
Make your reservation before arriving to the airport. Otherwise, it will be subject to availability.