Star Alliance acknowledgement
Electronic services
Thinking of you and your comfort, Avianca provides you with services and products to cater for your needs. Here you will find an easy and expedite way to make queries, requests and save lots of time in lines.
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Web Check In
Save time by checking in when you want to. It's convenient, quick and secure.
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Flights Status
Find out the status of available flights as well as the departure and arrival times of all our flights.
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Ticket Status
Check your ticket by entering the requested information exactly as it appears on your purchase receipt.
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Check itineraries
Our online service lets you find out the arrival time, duration and operating days of the flights you are interested in.
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Baggage Locator
If your baggage is delayed you can track it with this worldwide tracing system.
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Refunds request
You can enter your refund request corresponding to unused airline tickets or taxes.
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Consult refunds
If you made a refund request through our website, you can see your case status here.
