Avianca releases new benefits for LifeMiles clients

Women who will soon be mothers will be able to keep their LifeMiles status for a year, even if they reduce the number of flights as a result of their condition. LifeMiles clients will now be able to carry out the pre-registration to the program directly at airports.

In order to provide more benefits to frequent travelers, Avianca has adjusted its portfolio of services in the LifeMiles program.

Elite Maternity: A new product designed to recognize preference and loyalty for LifeMiles clients who will soon become mothers. The Airline will maintain their status, adapting their mileage to the flight frequency registered during the previous year, allowing them to maintain or reach the status for the new period, even if they reduce the number of flights. 

In order to receive this benefit, mothers must be Elite LifeMiles clients (Silver, Gold or Diamond) and request the benefit through our Call Center. To do so, they must have their baby’s birth certificate and they have up to 12 months after the baby’s birth to exercise their request. 

Pre-registration to the program: Avianca increases the number of ways to register with the LifeMiles program through its Call Center, sales offices, web page or LifeMiles app. All this in addition to the ‘pre-registration’ process, which may be performed at currently authorized points of sale and airports: Bogota, Lima, Cuzco, El Salvador, Panama, Dallas, Cartagena and Medellin. This way, clients may accumulate miles as of their first trip and have access to all the benefits provided for its exclusive members. 

Once the basic information is registered, clients will receive their LifeMiles frequent flyer card with a pre-assigned number immediately. The client may enjoy all the benefits of the program once he or she receives notification and instructions for use via email. 

About LifeMiles: The LifeMiles frequent flyer program offers a broad portfolio of benefits. All registered clients are entitled to upgrades to Business Class, access to VIP Rooms, Priority check-in, boarding priority, priority baggage handling, additional checked baggage, preferential phone service, among other advantages. They also have the possibility of flying to more than 1,300 destinations around the world on Star Alliance airlines and other partner airlines. The program’s partner network includes more than 100,000 hotels in 90 countries, more than 8,900 experiences in 96 countries, car-rental coverage in more than 170 countries, more than 29,900 products on the online catalog, more than 20 partner brands in more than 200 points of sale, among other options. 

Contact and Press Information: Avianca Communications and Corporate Matters Gilma Úsuga | +571 587 77 00 ext: 1670 and 1711 |; Claudia Arenas | +502 2279 5700 +502 22795 600 |