• The airline will temporarily offer two daily frequencies between Bogotá and Valencia, initially until July 10, subject to the duration and evolution of the contingency at Simón Bolívar International Airport in Maiquetía, which serves Caracas.
• Tickets are available for sale at special fares to facilitate passenger mobility through avianca.com, the mobile app, the Contact Center, ticket offices, and travel agencies.
• As part of its efforts to support Venezuela, Avianca will continue facilitating the transport of rescue teams, medical personnel, and humanitarian aid cargo, in coordination with partners such as the Colombian Red Cross and the Colombian Civil Air Patrol, contributing to emergency response efforts.

Bogotá, June 27, 2026. As part of the actions to support the mobility of people affected by the emergency in Venezuela, as well as friends, relatives, and rescue organizations, Avianca has temporarily opened sales for flights between Bogotá and Valencia through July 10, at special fares. This period may be extended depending on how the situation evolves.

This measure will help maintain air connectivity between Colombia and Venezuela while operations at Simón Bolívar International Airport in Maiquetía are restored. It will also allow the continued transport of rescue workers, doctors, emergency response personnel, and humanitarian aid supporting relief efforts, in coordination with Avianca’s social partners, including the Colombian Red Cross, Ruta Animal, ABACO, and the Colombian Civil Air Patrol.

Avianca will offer two daily frequencies operated with Airbus A320 aircraft, on schedules similar to those of the Bogotá–Caracas route, to facilitate the reaccommodation of passengers who had already purchased tickets, as well as the mobility of other travelers who require transportation during this situation.

Itineraries of the Bogotá-Valencia-Bogotá route:

“We continue to extend our solidarity to the Venezuelan people and to everyone who needs to travel to or from Venezuela. This daily operation to Valencia adds to the efforts that, in coordination with authorities, governments, and social partners, have enabled the transport of rescue teams and humanitarian aid to support the emergency response,” said Gabriel Oliva, President of Avianca.

Tickets are available at special fares through avianca.com, the mobile app, the Contact Center, and travel agencies.

Current protection measures:

For passengers holding tickets for travel between June 24 and July 15, 2026, Avianca continues to offer the following options at no additional cost:

<ul>
<li style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem) !important; line-height: 1.5;">Travel date change: change the flight date until August 31, 2026, with no penalty or fare difference, subject to availability.</li>
<li style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem) !important; line-height: 1.5;">Route change: travel to or from Valencia, Cúcuta, or Riohacha at no additional cost, subject to availability, through the Avianca Contact Center. </li>
<li style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem) !important; line-height: 1.5;">Refund: request a full refund for unused flight segments:</li>
<ul>
<li style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem) !important; line-height: 1.5;">If the ticket was purchased through Avianca’s direct channels (avianca.com, Contact Center, or ticket offices), the request can be processed through those same channels.  </li>
<li style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem) !important; line-height: 1.5;">If the ticket was purchased through a travel agency, the request must be made directly through that agency. </li>
</ul>
</ul>

Avianca recommends that customers stay informed through its official communication channels and the email address registered in their booking, where they will receive further updates as the situation in Venezuela evolves.