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Terms and conditions for purchased upgrades

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These Terms and Conditions apply to the two Business Class Upgrade options described below:

• Instant Business Class Upgrade on avianca.com.
• Business Class Upgrade at the Airport.

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The option to purchase a Business Class Upgrade is available for all flights on Avianca’s network, subject to the following conditions:

• Starting August 1, passengers will be able to purchase the Upgrade to Business Class service through the available pre-purchase channels: Manage Your Booking and Web Check-In.

• This service is available only for flights operated by Avianca.

• The customer must have purchased a ticket in any economy class fare (Basic, Light, Classic, or Flex).

• Upgrades to Business Class are made on a flight segment basis.

• Bookings with more than one passenger:

  • For Business Class upgrades purchased through avianca.com: they can only be purchased for all passengers on the booking.
  • For Business Class Upgrades purchased at the airport: You may request a Business Class Upgrade for one or all passengers on the reservation.

• Parents and/or a responsible adult may purchase Business Class Upgrades for minor passengers, provided that the responsible adult also purchases the Business Class Upgrade and that availability exists for such upgrades.

• The purchase of a Business Class Upgrade is not available for passengers traveling with infants under 2 years of age, pets in the cabin, or reservations that include an “Extra Seat” or “Cabin Baggage” service.

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Sales channels:

The service will be available depending on the occupancy of the business class cabin and how far in advance the ticket is purchased through the following channels:

Through avianca.com:

• Manage Your Booking from 7 days to 48 hours before flight departure.
• Web check-in available from 48 hours to 3 hours before flight departure.

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At the Airport:

• Counter:

  • International flights: From 12 hours to 60 minutes before flight departure.
  • Domestic flights in Colombia and Ecuador: From 12 hours to 45 minutes before flight departure.
  • Domestic flights in Guatemala: From 12 hours to 30 minutes before flight departure.

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• Boarding gate:

  • International flights: From 45 minutes to 20 minutes before flight departure.
  • Domestic flights in Colombia, Ecuador, and Guatemala: From 30 minutes to 20 minutes before flight departure.

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• Avianca VIP lounges: From 12 hours to 35 minutes before flight departure.

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If the customer purchases a Business Class Upgrade at the airport, it can be purchased for any segment of their itinerary, even if the flight does not depart from the airport where the purchase is being made. To do so, the segments for which the customer wishes to purchase the upgrade must fall within the time window during which Business Class Upgrades are available for purchase at the airport.

Benefits of purchasing a Business Class Upgrade:

Customers who purchase a Business Class Upgrade on avianca.com through the Manage Your Booking or Web Check-in channels will enjoy the following additional benefits:

• Access to the Avianca lounge.
• Priority at airport check-in, boarding, and baggage handling.
• The comfort and space offered by Business Class seats.
• The enhanced dining experience offered by Business Class.
• Earn 5 miles per dollar paid for the cabin upgrade service.

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Customers who purchase a Business Class Upgrade at the airport will enjoy the same benefits listed in the previous section, with the following modifications:

• Priority baggage handling will be available for Business Class Upgrades purchased at the airport counter; however, it will not apply to Business Class Upgrades purchased at the boarding gate or in Avianca VIP lounges.
• The enhanced in-flight dining experience offered in Business Class: This service may be subject to availability, and the customer will be informed at the time of purchasing the Business Class Upgrade.

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If the Customer purchases a Business Class upgrade, Avianca will assign an available seat in Business Class. Avianca does not guarantee a specific seat or a particular location within the cabin, as seat assignments depend on space availability at the time of the flight.

The maximum recline of Business Class seats (Insignia or Business Class Américas) may vary depending on the aircraft type. For more information on the types of seats available: Discover our seats.

General Terms and Conditions

• The total price the Customer pays for the Business Class Upgrade includes taxes and fees.

• For Business Class Upgrades purchased on avianca.com, if the credit card is declined, the Customer will automatically lose the cabin upgrade.

• The price of a Business Class upgrade may vary depending on factors such as: the time of purchase, the route, the flight segment, the base fare purchased, how far in advance of the flight date the upgrade is booked, and the availability of Business Class seats. The final applicable price will be clearly communicated to the customer before the purchase is confirmed through the designated purchase channels. The service will not be available during the Web Check-in process for passengers who have already checked in. However, these customers may purchase a Business Class Upgrade at the airport, subject to availability.

• The fare conditions of the original ticket purchased by the Customer will remain in effect. This includes, but is not limited to, the cancellation, penalty, change, and refund policies of the original ticket.

• If a reservation that includes a Business Class Upgrade is voluntarily changed by the passenger, the purchased Business Class Upgrade will no longer be valid for the new itinerary and will not be transferable or refundable.

• The amount paid for the Business Class upgrade will be refundable only in the following scenarios:

  • If the Business Class upgrade was purchased on a Flex Fare ticket and a refund is requested along with the ticket and prior to the flight's departure, through Changes and refunds.
  • If the Business Class Upgrade service cannot be provided due to a cause attributable to the airline (cancellation, rebooking, aircraft changes, connecting flight delays, among others, where it is not possible to assign a seat in Business Class), the Customer will receive a refund equal to the amount paid for the Business Class Upgrade.
  • If the Customer cancels or misses their flight due to force majeure (illness, death, etc.), they may request a refund in accordance with the terms of Avianca’s Voluntary and Involuntary Changes and Refunds Policy.

• Passengers may exercise their right of withdrawal in accordance with the applicable regulations for each case.

• If refunds are approved, they will be processed in the same currency in which the Business Class Upgrade fee was charged. These refunds will be limited to the amount charged for the upgrade.

• The Business Class Upgrade is non-transferable.

• The Business Class Upgrade service cannot be exchanged for any other additional service offered by the company.

• By purchasing this Business Class Upgrade, the Customer acknowledges that he or she has read, understood, and accepted all the Terms and Conditions set forth herein.

• Avianca reserves the right to modify the above terms and conditions at any time.

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Purchase of Business Class Upgrades Through July 31, 2026:

• Customers who have submitted an offer to upgrade to Business Class through Plusgrade—available through July 31, 2026—can check the status of their request using the link included in the email they received when their offer was accepted.

• Customers who purchase a cabin upgrade through Plusgrade will enjoy the additional benefit of the Business Class baggage allowance, which includes a total of 2 checked bags weighing 32 kg each.

• If the Business Class Upgrade service cannot be provided due to a cause attributable to the airline (cancellation, rebooking, aircraft changes, connecting flight delays, among others, where it is not possible to assign a seat in Business Class), the Customer will receive a refund for the amount paid for the cabin upgrade. Request your refund using the following form.

  • In the field "Please select the process related to your request," choose the option "Reservation additional services".
  • Next, in the "Complaints" field, select the option "Unused Plusgrade".
  • Fill in the remaining fields with your reservation information.

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Eligibility requirements

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• You must have a valid Lifemiles number linked to your reservation.
• The reservation may include a maximum of 2 passengers. Each upgrade benefit applies per passenger and per flight segment.
• The ticket must be issued and operated by Avianca under a Classic or Flex fare.
• If the reservation includes two or more tickets associated with the same passenger, or more than four flight segments, you must contact our Contact Center to submit your upgrade request.
• The reservation must not include infants and/or pets.
• All upgrade requests are subject to availability and may not be granted due to operational reasons.
• If you have an Avianca Lifemiles credit card, please check with your bank through its official channels to confirm whether this benefit is available to you.
• For all flights operated with INSIGNIA Business Class, regardless of the region, the elite benefit will be deducted from the member's INSIGNIA balance. In the event of an itinerary change from a flight offering Business Class Americas or Domestic Routes Business Class to a flight offering INSIGNIA Business Class, the system will verify the elite member's available INSIGNIA balance. If no balance is available, the upgrade request or confirmation will be canceled and the corresponding benefit will be refunded.
• A confirmed upgrade to Business Class 48 hours before departure includes an allowance of one checked bag. During check-in, Elite members will receive any additional baggage allowance according to their membership tier.
• By submitting an upgrade request, you agree to the Terms and Conditions.