Pets on board
Find out everything you need to know about traveling with your pet, whether in the aircraft cabin or the hold.
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Dogs or cats that have an additional fee to be transported in the cabin and must meet the following requirements:
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<li style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem); line-height: 1.5;"><b>Weight:</b> Maximum weight of 10 kg including the container.</li>
<li style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem); line-height: 1.5;"><b>Container:</b> Must travel in a flexible container of no more than 55x35x25 cm (length, width and height).</li>
<li style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem); line-height: 1.5;"><b>Quantity:</b> You may travel with a maximum of one (1) pet in the cabin, which must be transported exclusively in flexible containers (carriers) that can be stored under the seat in front of you on the plane.</li>
<li style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem); line-height: 1.5;"><b>Booking:</b> This service can be booked more than 48 hours before departure through our Contact Center, travel agencies, sales points and airports. Transport of your pet is subject to availability.</li>
<li style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem); line-height: 1.5;"><b>Age:</b> Pets (dogs or cats) older than 4 months, except on domestic flights in Colombia, where we accept animals older than 2 months with a vaccination schedule appropriate for their age.</li>
</ul>
Dogs or cats that have an additional fee to be transported in the hold.
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<li style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem); line-height: 1.5;"><b>Weight:</b> Maximum weight of 70 kg including the container.</li>
<li style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem); line-height: 1.5;"><b>Container:</b> Must travel in a rigid container that allows free movement, made of rigid materials such as fiberglass, metal or plastic, and must be provided by you.</li>
<li style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem); line-height: 1.5;"><b>Quantity:</b> If you travel with more than one pet, each one must travel in its own container.</li>
<li style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem); line-height: 1.5;"><b>Booking:</b> This service can be booked more than 48 hours before departure through our Contact Center, travel agencies, sales points and airports. Transport of your pet is subject to availability.</li>
<li style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem); line-height: 1.5;"><b>Age:</b> Pets (dogs or cats) older than 4 months, except on domestic flights in Colombia, where we accept animals older than 2 months with a vaccination schedule appropriate for their age.</li>
</ul>
These are dogs that accompany their owner due to an emotional condition.
<ul>
<li style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem); line-height: 1.5;"><b>Weight:</b> If it weighs up to 10 kg (including the container), it may travel in the cabin. If it weighs up to 70 kg (including the container), it must travel in the hold.</li>
<li style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem); line-height: 1.5;"><b>Container:</b> For the cabin, a flexible container is required (55x35x25 cm). For the hold, a rigid container.</li>
<li style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem); line-height: 1.5;"><b>Quantity:</b> You may travel with a maximum of one (1) emotional support dog.</li>
<li style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem); line-height: 1.5;"><b>Booking:</b> This service can be booked more than 48 hours before departure through our Contact Center, travel agencies, sales points and airports. Transport of your pet is subject to availability.</li>
<li style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem); line-height: 1.5;"><b>Age:</b> Pets (dogs or cats) older than 4 months, except on domestic flights in Colombia, where we accept animals older than 2 months with a vaccination schedule appropriate for their age.</li>
</ul>
These are dogs trained and certified by specialized centers.
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<li style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem); line-height: 1.5;"><b>Weight:</b> Service dogs are accepted regardless of weight or size, as long as they can be accommodated without obstructing evacuation in the cabin.</li>
<li style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem); line-height: 1.5;"><b>Container:</b> No container is required for transport in the cabin.</li>
<li style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem); line-height: 1.5;"><b>Quantity:</b> Up to two (2) service dogs per passenger may travel.</li>
<li style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem); line-height: 1.5;"><b>Documents:</b> Check all the <a href="https://ayuda.avianca.com/hc/en-us/articles/13091555715739" target="_blank" style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem) !important;">documentation</a> required to travel with your pet.</li>
</ul>
Ready to travel with your pet?
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Documents
Complete the form for transporting pets, and take into account other considerations.
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Book ahead
Remember to add this service at least 48 hours before your flight departure.
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Flight day tips
Make sure you arrive at the airport at least 2 hours before your flight departs.
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Important information
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<ul>
<li style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem); line-height: 1.5;">Your pet or emotional support dog <strong>will not be able to fly with you in the cabin</strong> if you are traveling in <strong>Business Class</strong> on our B787 aircraft.</li>
<li style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem); line-height: 1.5;">Transporting live animals to the Galapagos Islands is not permitted.</li>
<li style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem); line-height: 1.5;">Due to Animal Reception Centre restrictions, this service is not available for flights to the United Kingdom.</li>
<li style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem); line-height: 1.5;">This service is not available for flights to/from Aruba and Curação. The only exception is for permanent moves to the island of Curação with the relevant authorization from the relevant authority.</li>
<li style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem); line-height: 1.5;">The service does not apply to bookings with <a href="https://ayuda.avianca.com/hc/en-us/sections/13500287466139">affiliated airlines or airlines with codeshare agreements</a>.</li>
<li style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem); line-height: 1.5;">The pet transport service applies for TACA International, Avianca Costa Rica, Avianca Peru, Avianca and Avianca Ecuador S.A.</li>
</ul>
