Accessibility and assistance
We work as a team to ensure your travel experience is accessible at every stage.
Get ready for a smooth journey
Learn everything you need to know, from booking your flight to arriving at your final destination
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Visual disability
Person who is blind, has low vision, and uses mobility aids such as a cane or service dogs.
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Hearing disability
Person who is deaf, has hearing loss, communicates using sign language, or uses hearing aids.
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Physical disability
Person with a wheelchair or conditions in their limbs that affect their mobility.
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Intellectual disability and neurodivergence
Person with a psychosocial disability, or other related diagnoses.
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<img src="https://static.avianca.com/media/snrjzhya/logo-route-me.png" alt="Routme" width="100" height="auto" style="width:
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<div style= "font-size: 16px">RouteMe® is a tool that allows you to navigate independently within certain airports. Learn more.<a
href="https://ayuda.avianca.com/hc/en-us/articles/34214374095259" title="RouteMe">Learn more</a>.</div>
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Passengers with special medical conditions
Keep in mind these recommendations and requirements for your flight
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Requirements and recommendations
Learn the required information and recommendations for traveling after a medical procedure.
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Carrying medical equipment
Check the conditions and instructions for carrying your medical devices.
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Medical assistance services on flights
Before your trip, let us know you require special assistance to provide you with the service.
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