We would like to inform you that, effective September 4, 2026, the updated version of the Privacy Policy for Customers, Travelers, and Users of Avianca will come into effect. Learn more about our policy.
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Legal information
Learn in detail how we serve you, protect your data, and keep you informed. Learn more about our policies.
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Contract of carriage
Review the terms and conditions you agree to when booking a ticket through any of our sales channels.
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Privacy policy
If you're a customer, shareholder, supplier, or employee, learn how we protect and use your personal data.
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Cookie policy
We use first- and third-party cookies to improve your experience across our digital channels.
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Digital channels terms and conditions
Find out what terms apply when you use our digital channels, mobile apps, and social media.
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Information Security Policy
We protect your data with cybersecurity measures during your transactions.
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Contingency plan
We work to minimize disruptions and keep you informed about delays, cancellations, and flight diversions.
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