Accessible Avianca
We work as a team to ensure your travel experience is accessible at every stage.
Get ready for a smooth journey
Learn everything you need to know, from booking your flight to arriving at your final destination
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Visual disability
Person who is blind, has low vision, and uses mobility aids such as a cane or service dogs.
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Hearing disability
Person who is deaf, has hearing loss, communicates using sign language, or uses hearing aids.
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Physical disability
Person with a wheelchair or conditions in their limbs that affect their mobility.
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Intellectual disability and neurodivergence
Person with a psychosocial disability, or other related diagnoses.
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Navigate the airport independently with RouteMe™
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RouteMe™ is a navigation tool available in 22 languages that helps you find your way around the airport more easily and accessibly. Using artificial intelligence and geolocation technology, it provides step-by-step directions to help you find boarding gates, check-in counters, lounges, and other points of interest.
How does it work?
- Scan the QR code and open RouteMe™ on your mobile device.
- Select your destination.
- Follow the real-time directions.
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Benefits:
- Find your way around the airport more easily and save time.
- Follow routes adapted for travelers with reduced mobility.
- Quickly locate boarding gates, check-in counters, lounges, and other points of interest.
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This tool is available exclusively at <strong>New York John F. Kennedy International Airport</strong> and <strong>Bogotá El Dorado International Airport</strong> (international flights).
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Learn how RouteMe™ works at the airport.
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Passengers with special medical conditions
Keep in mind these recommendations and requirements for your flight
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Requirements and recommendations
Learn the required information and recommendations for traveling after a medical procedure.
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En savoir plus
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Carrying medical equipment
Check the conditions and instructions for carrying your medical devices.
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Medical assistance services on flights
Before your trip, let us know you require special assistance to provide you with the service.
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