Changes and refunds
Consult your fare conditions, explore your options, and easily manage changes or refunds based on your specific situation.
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<a href="https://refunds.avianca.com/en/refund-request/" target="_blank" data-button="true" data-external="false" class="group relative z-2 cursor-pointer inline-flex justify-center align-center items-center transition-all rounded-[32px] border border-[2px] px-6 gap-2 h-12 bg-background-brand-primary-default border-transparent outline-none focus:outline-none focus-visible:outline-none focus-visible:ring-0 focus-visible:ring-offset-0 focus-visible:shadow-none active:outline-none active:ring-0 active:shadow-none hover:bg-background-brand-primary-hover hover:border-transparent active:bg-background-brand-primary-active active:border-transparent group/cms-button" title="Request a refund" style="text-decoration: none; --button-border-active: transparent; --button-border-focus: transparent;">
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<div class="flex items-center justify-center gap-[12px]">Request a refund</div>
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Your plans have changed
We understand that plans change. If they do, and you need to delay, cancel or make changes, you can do so prior to the departure of your flight. Check the conditions of your fare.
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Issues with your flight
There are unforeseen situations that can cause a flight to be delayed or cancelled. When this occurs, you can alter your flight before the scheduled departure.
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Request your refund
With your booking code, ticket number, EMD, or Avianca Credits.
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Check your refund
If you requested a refund, check the status of your application.
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Agency bookings
Reach out to the agency you booked through.
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See your options by fare
<table> <thead> <tr> <th scope="col" rowspan="1" colspan="1" class="text-center"></th> <th scope="col" rowspan="1" colspan="1" class="text-center">Basic</th> <th scope="col" rowspan="1" colspan="1" class="text-center">Light</th> <th scope="col" rowspan="1" colspan="1" class="text-center">Classic</th> <th scope="col" rowspan="1" colspan="1" class="text-center">Flex</th> <th scope="col" rowspan="1" colspan="1" class="text-center">Business Classic</th> <th scope="col" rowspan="1" colspan="1" class="text-center">Business Flex</th> </tr> </thead> <tbody class="upperline-tb"> <tr class="upperline"> <th scope="row" rowspan="1" colspan="1" data-th="" class="td-rowspan text-center">Itinerary changess<br><span style="font-size:10px">(before flight departure)</span></th> <td data-th="Basic" rowspan="1" colspan="1" class="text-center">$</td> <td data-th="Light" rowspan="1" colspan="1" class="text-center">$</td> <td data-th="Classic" rowspan="1" colspan="1" class="text-center">$</td> <td data-th="Flex" rowspan="1" colspan="1" class="text-center"><div style="color:#1aae7c">✔</div></td> <td data-th="Business Classic" rowspan="1" colspan="1" class="text-center">$</td> <td data-th="Business Flex" rowspan="1" colspan="1" class="text-center"><div style="color:#1aae7c">✔</div></td> </tr> <tr class="upperline"> <th scope="row" rowspan="1" colspan="1" data-th="" class="td-rowspan text-center">Refunds<br><span style="font-size:10px">(before flight departure)</span></th> <td data-th="Basic" rowspan="1" colspan="1" class="text-center"><div style="color:#FF380C">X</div></td> <td data-th="Light" rowspan="1" colspan="1" class="text-center"><div style="color:#FF380C">X</div></td> <td data-th="Classic" rowspan="1" colspan="1" class="text-center"><div style="color:#FF380C">X</div></td> <td data-th="Flex" rowspan="1" colspan="1" class="text-center"><div style="color:#1aae7c">✔</div></td> <td data-th="Business Classic" rowspan="1" colspan="1" class="text-center"><div style="color:#FF380C">X</div></td> <td data-th="Business Flex" rowspan="1" colspan="1" class="text-center"><div style="color:#1aae7c">✔</div></td> </tr> <tr class="upperline"> <th scope="row" rowspan="1" colspan="1" data-th="" class="td-rowspan text-center">Withdrawal <br><span style="font-size:10px">(apply to Colombia and El Salvador)</span></th> <td data-th="Basic" rowspan="1" colspan="1" class="text-center"><div style="color:#FF380C">X</div></td> <td data-th="Light" rowspan="1" colspan="1" class="text-center"><div style="color:#FF380C">X</div></td> <td data-th="Classic" rowspan="1" colspan="1" class="text-center"><div style="color:#FF380C">X</div></td> <td data-th="Flex" rowspan="1" colspan="1" class="text-center"><div style="color:#FF380C">X</div></td> <td data-th="Business Classic" rowspan="1" colspan="1" class="text-center"><div style="color:#FF380C">X</div></td> <td data-th="Business Flex" rowspan="1" colspan="1" class="text-center"><div style="color:#1aae7c">✔</div></td> </tr> <tr class="upperline"> <th scope="row" rowspan="1" colspan="1" data-th="" class="td-rowspan text-center">Purchase cancellation<br><span style="font-size:10px">(apply to Colombia,
Ecuador and El Salvador)</span></th> <td data-th="Basic" rowspan="1" colspan="1" class="text-center"><div style="color:#1aae7c">✔</div></td> <td data-th="Light" rowspan="1" colspan="1" class="text-center"><div style="color:#1aae7c">✔</div></td> <td data-th="Classic" rowspan="1" colspan="1" class="text-center"><div style="color:#1aae7c">✔</div></td> <td data-th="Flex" rowspan="1" colspan="1" class="text-center"><div style="color:#1aae7c">✔</div></td> <td data-th="Business Classic" rowspan="1" colspan="1" class="text-center"><div style="color:#1aae7c">✔</div></td> <td data-th="Business Flex" rowspan="1" colspan="1" class="text-center"><div style="color:#1aae7c">✔</div></td> </tr> </tbody> </table>
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Important information:
- Learn more about the Business Classic and Business Flex fares and choose the one that best suits your trip.
- To request a refund for reservations that include infants (10 days to 24 months), provide the ticket number and include the other tickets in the reservation.
- EMD is the additional services document (different from the ticket number).
- Do not attach confidential information, such as bank statements or photos of your card.
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Can't travel anymore?
Review your cancellation options.
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Force majeure
In case of medical incapacity or death, you may request a refund or flight change at no additional cost.
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Refunds
If you experience any incident or cannot travel, request a refund for the unused portion of the trip, according to your fare conditions.
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Cancellation Policy
If your plans change, you can cancel your booking 24 hours before the flight for Colombia and El Salvador, and 72 hours before for Ecuador.
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Withdrawal Policy
Request a refund within a defined period after purchase, according to the regulations of the country where the transaction was made.
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Do you want to request a refund?
Avianca Credits
Check your voucher details:
status, balance, and transactions.
Learn more
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