Charges for optional services

Find out more about some of the products and services that we offer depending on your flight requirements. Please note that all the following services are subject to the applicable taxes according to the legislation of each country.

To get to know details about each product or service please check the information in the Travel information.

Baggage

General Information

Product/Service	Details of product/Service	Charge
Hand baggage	One bag plus a personal item	Free
First checked piece	Checked baggage	Free
Second checked piece*	Checked baggage	Free

*This charge applies to some routes.

Oversize, overweight baggage and extra pieces

Flights within Colombia

Product/Service	Details of product/Service	Charge*
Oversize	Over 158 centimeters (62 inches) and less than or equal to 230 centimeters (90.5 inches).	COP 100.000 for each piece
Overweight	Between 50 pounds (23 kilograms) and 70 pounds (32 kilograms) Between 71 pounds (32 kilograms) and 100 pounds (45 kilograms)	COP 225.000 COP 300.000
Second piece	Between 1 and (0 kilograms) and 23 pounds (23 kilograms)	COP 180.000** Per piece
Extra piece (third item and every item thereafter)	Weighs less than or equal to 50 pounds (23 kilograms) Weight between 51 pounds (23 kilograms) and 70 pounds (32 kilograms) Weight between 71 pounds (32 kilograms) and 100 pounds (45 kilograms)	COP 150.000 COP 225.000 COP 300.000

*Plus applicable taxes.

** For tickets issued on after February 5th, 2019. For tickets Issued on before February 4th, 2019 a COP 150.000 applies.

Oversize, overweight baggage and extra pieces

Flights within Ecuador

Product/Service	Details of product/Service	Charge*
Oversize	Over or equal to 158 centimeters (62 inches) and less than or equal to 230 centimeters (90.5 inches)	USD 80 for each piece
Overweight	Between 50 pounds (23 kilograms) and 70 pounds (32 kilograms) Between 71 pounds (32 kilograms) and 100 pounds (45 kilograms)	USD 60 USD 80
Second piece	Between 1 and (0 kilograms) and 23 pounds (23 kilograms)	USD 45
Extra piece (third item and every item thereafter)	Weight less than or equal to 23 kilograms (50 pounds) Weight between 51 pounds (23 kilos) and 70 pounds (32 kilos) Weight between 71 pounds (32 kilos) and 100 pounds (45 kilos)	USD 55 for piece USD 60 USD 80

*Plus applicable taxes

Oversize, overweight baggage and extra pieces

Flights within Peru

Product/Service	Details of product/Service	Charge*
Oversize	Larger than 158 centimeters (62 inches) and less than or equal to 230 centimeters (90.5 inches)	USD 80 per piece
Overweight	Between 50 pounds (23 kilograms) and 70 pounds (32 kilograms) Between 71 pounds (32 kilograms) and 100 pounds (45 kilograms)	USD 60 USD 80
Second piece	Weighing less than or equal to 23 kilograms (50 pounds)	USD 45 per piece
Extra piece (third item and every item thereafter)	Weighing less than or equal to 23 kilograms (50 pounds) and size of up to 158 centimeters (62 inches) Weighing more than 23 kilograms (50 pounds) and less than or equal to 32 kilograms (70 pounds). Size of up to 158 centimeters (62 inches) Weighing more than 32 kilograms (70 pounds) and less than 45 kilograms (100 pounds). Size larger than 158 centimeters (62 inches) and less than or equal to 230 centimeters (90.5 inches)	USD 55 per piece USD 60 per piece USD 80 per piece

*Plus applicable taxes

Between United States, Canada, Mexico, Puerto Rico and Bolivia, Brazil, Argentina, Uruguay, Paraguay, Chile

Product/Service	Size/Weight	Charge*
Oversize	Greater than 158 centimeters (62 inches) and less than or equal to 230 centimeters (90.5 inches).	USD 260 per piece
Overweight	Weight greater than 50 pounds (23 kilos) and less than 32 kilograms (70 pounds).	USD 250 per piece
Overweight	Weight greater than 70 pounds (32 kilos) and less than 100 pounds (45 kilos).	USD 260 per piece
Extra piece	Weight less than or equal to 23 kilograms (50 pounds) and dimension up to 158 centimeters (62 inches).	USD 185 per piece
	Weight greater than 23 kilograms (50 pounds) and less than or equal to 32 kilograms (70 pounds) and dimension up to 158 centimeters (62 inches).	USD 250 per piece
	Weight greater than 32 kilos (70 pounds) and less than or equal to 45 kilos. (100 pounds) and a dimension greater than 158 centimeters (62 inches), but less than or equal to 230 centimeters (90.5 inches).	USD 260 per piece

*Plus applicable taxes

Between the United States, Canada, Mexico, Puerto Rico and the Caribbean, Colombia, Ecuador and Peru

Type	Size/Weight	Charge*
Oversize	Extra PieceMore than 158 centimeters (62 inches) and less than or equal to 230 centimeters (90.5 inches).	USD 260 per piece
Charge for second piece on flights from North America to Central America (or vice versa)	Low season Weight less than or equal to 23 kilos (50 pounds).	USD 40
	High season Weight less than or equal to 23 kilos (50 pounds).	USD 60
Overweight	Weight greater than 50 pounds (23 kilos) and less than 70 pounds (32 kilos).	USD 250 per piece
Overweight	Weight greater than 70 pounds (32 kilos) and less than 100 pounds (45 kilos).	USD 260 per piece
Extra piece	Weight less than or equal to 23 kilograms (50 pounds) and dimension up to 158 centimeters (62 inches).	USD 185 per piece
	Weight greater than 23 kilograms (50 pounds) and less than or equal to 32 kilograms (70 pounds) and dimension up to 158 centimeters (62 inches).	USD 250 per piece
	Weight greater than 32 kilograms (70 pounds) and less than or equal to 45 kilograms (100 pounds) and a dimension greater than 158 centimeters (62 inches), but less than or equal to 230 centimeters (90.5 inches).	USD 260 per piece

*Plus applicable taxes.

**The second piece will keep its priority status. ** For tickets issued on after February 5th, 2019. For tickets Issued on before February 4th, 2019 a USD 40 fee applies.

Low season: 11 January to 14 June and 16 September to 14 December.

High season: 15 June to 15 September and 15 December to 10 January.

Between the United States, Canada, Mexico, Puerto Rico and Central America

Type	Size/Weight	Charge*
Oversize	Greater than 158 centimeters (62 inches) and less than or equal to 230 centimeters (90.5 inches).	USD 235 per piece.
Charge for second piece on flights from North America to Central America (or vice versa)	Weight less than or equal to 50 pounds (23 kilos).	USD 50 / CAD 55** for the second piece.
Overweight in the first or second piece	Weight greater than 23 kilograms (50 pounds) and less than or equal to 32 kilograms (70 pounds).	USD 200*** by the first or second piece.
Overweight in the first or second piece	Weight greater than 32 kilos (70 pounds) and less than or equal to 45 kilos (100 pounds).	USD 235*** by the first or second piece
Extra piece	Weight less than or equal to 23 kilograms (50 pounds) and dimension up to 158 centimeters (62 inches).	USD 175 per piece
	Weight greater than 23 kilograms (50 pounds) and less than or equal to 32 kilograms (70 pounds) and dimension up to 158 centimeters (62 inches).	USD 200**** per piece
	Weight greater than 32 kilograms (70 pounds) and less than or equal to 45 kilograms (100 pounds) and a dimension greater than 158 centimeters (62 inches), but less than or equal to 230 centimeters (90.5 inches).	USD 235 per piece

Within Latin America

Product/Service	Details of product/Service	Charge*
Oversize	Over 158 cm (62 inches) and less than or equal to 230 cm (90.5 inches) in combined length, width, and height.	USD 235 per piece
Second piece	Weighing less than or equal to 23 kilos (50 pounds)	USD 40 combined weight
Overweight in the first or second piece	Over 23 Kg (50 lbs) and less than 32 Kg (70 lbs).	USD 200 per piece
Overweight in the first or second piece	Over 32 Kg (70lbs) and less than 45 Kg (100 lbs).	USD 235 per piece
Extra piece (third item and every item thereafter)	Weighs less than or equal to 23 kg (50 lbs) and up to 158 cm (62 inches) in combined length, width, and height.	USD 175 for each piece
	Weighs over 23 kg (50 lbs) and less than or equal to 32 kg (70 lbs) and up to 158 cm (62 inches) in combined length, width, and height.	USD 200 for each piece
	Weighs over 32 kg (70 lbs) and less than or equal to 45 kg (100 lb) and combined length, width and height greater than 158 cm (62 inches) but less than or equal to 230 cm (90.5 inches).	USD 235 for each piece

*Plus applicable taxes.

For trips to the interior of Honduras and the interior of Guatemala

Product/Service	Details of product/Service	Charge*
Oversize	Greater than 158 centimeters (62 inches) and less than or equal to 230 centimeters (90.5 inches)	USD 50 per piece
Second piece	Weight less than or equal to 23 kilograms (50 pounds)	USD 20
Overweight in the first or second piece	Weight greater than 23 kilos (50 pounds) and less than or equal to 32 kilograms (70 pounds)	USD 30 per piece
Overweight in the first or second piece	Weight greater than 32 kilos (70 pounds) and less than or equal to 45 kilograms (100 pounds)	USD 40 per piece
Extra piece (third item and every item thereafter)	Weight less than or equal to 23 kilograms (50 pounds). Dimension up to 158 centimeters (62 inches)	USD 40 for each piece
	Weight greater than 23 kilos (50 pounds) and less than or equal to 32 kilograms (70 pounds). Dimension up to 158 centimeters (62 inches)	USD 50 for each piece
	Weight greater than 32 kilograms (70 pounds) and less than or equal to 45 kilos (100 pounds). Dimension greater than 158 centimeters (62 inches), but less than or equal to 230 centimeters (90.5 inches)	USD 70 for each piece

*Plus applicable taxes.

From/to America to/from Europe

Baggage policy for tickets issued on or after August 1, 2019:

Super promo fare: 1 piece of 23 kilograms for Madrid, Barcelona, London and Munich. For the rest of Europe apply 2 pieces of 23 kilograms each.
Econo and Flexi fares: 2 pieces of 23 kilograms each.

For tickets issued before August 1, the baggage policy is:

On routes between Spain and Colombia for flights issued in Econo and Flexi, fares include 2 checked bags of 23 kg each and 1 carry-on bag of 10 kg.
On routes between Great Britain, Germany and Colombia the fare includes 1 checked bags of 23 kg and 1 carry-on bag of 10kg.

Specification	Dimension	Charge*
Oversize	Greater than 158 centimeters (62 inches) and less than or equal to 230 centimeters (90.5 inches).	USD 240 Per piece GBP 215 Per piece
Charge for second piece	Low season Weight less than or equal to 23 kilos (50 pounds).	EUR 55 per piece GBP 50 Per piece
Charge for second piece	High season Weight less than or equal to 23 kilos (50 pounds)	EUR 75 per piece GBP 70 Per piece
Overweight	Greater than 23 kilograms (50 pounds) and less than or equal to 32 kilograms (70 pounds).	EUR 90 per piece GBP 75 Per piece
Pieza extra	Weight less than or equal to 23 kilograms (50 pounds) and dimensions up to 158 centimeters (62 inches).	EUR 155 per piece GBP 135 Per piece
Pieza extra	Weight greater than 23 kilos (50 pounds) and less than or equal to 32 kilos (70 pounds) dimensions up to 230 centimeters (90.5 inches).	EUR 245 per piece GBP 210 Per piece

*Plus applicable taxes.

Low season: 11 January to 14 June and 16 September to 14 December.

High season: 15 June to 15 September and 15 December to 10 January.

To get to know details about each product or service please check the information in the Travel information.

Charges for purchases at Avianca.com

Country/Destination	Charge
Applies only for purchases of domestic flights in Colombia	COP 0

Charges for purchases in airports, call center, ticket offices and bank offices*

Country/Destination	Route	Charge
Colombia	International Routes	From USD 1 to USD 354 USD 15.00
		From USD 354 to USD 590 USD 28.00
		From USD 590 to USD 944 USD 46.00
		More than USD 944 USD 95.00
	Domestic Routes	One way COP 30.000
	Domestic Routes	Roundtrip COP 54.500

*VAT applicable in the country of sale.

Charges for purchases in airports, call center or ticket offices *

Country/Destination	Routes	Charge
Aruba		USD 35
Brasil y Bolivia**		USD 30
Paraguay, Venezuela, Panamá, Argentina, Chile, Cuba, Curazao, Uruguay, México, Canadá y los Estados Unidos		USD 30
El Salvador, Guatemala, Costa Rica, Honduras, Belice, Nicaragua		USD 25
Peru	International Routes	USD 30
Peru	Domestic Routes	One way USD 6.30 Roundtrip USD 12.60
Ecuador	Domestic Routes	One way / Roundtrip USD 17
	Other Routes	USD 30 (Plus applicable taxes)
	Spain	USD 80 (Plus applicable taxes)
	Britain	USD 100 (Plus applicable taxes)
Spain	Intercontinental Routes
	Business Class	81 EUR
	Economy Class	59 EUR
	Inter-American routes
	Business Class	44 EUR
	Economy Class	34 EUR
	Domestic routes: Colombia, Peru and Guatemala
	Business Class	22 EUR
	Economy Class	16 EUR
	Other routes (including Bus tour ticket)
	Business Class	20 EUR
	Economy Class	20 EUR
	Discount tickets for travel agencies or Interline (50%, 75%, and 90%)
	Business Class	12 EUR
	Economy Class	12 EUR
United Kingdom	Intercontinental routes
	Business Class	50 GBP
	Economy Class	30 GBP
	Inter-American routes
	Business Class	50 GBP
	Economy Class	30 GBP
	Domestic routes: Colombia, Peru, Guatemala and Ecuador
	Business Class	20 GBP
	Economy Class	15 GBP
	Tickets issued by UK IATA travel agencies	30 GBP
	Tickets issued by NON-IATA travel agencies	20 GBP
	Delivery of tickets with plates from other airlines	30 GBP
Honduras	Domestic Routes
Honduras	Tickets sold through the call center in San Pedro Sula routes - La Ceiba, Tegucigalpa - Roatan, Tegucigalpa - San Pedro Sula , Tegucigalpa - La Ceiba , Roatan - La Ceiba , on equipment operated c ATR when call	USD 25

*No taxes included in any of the charges. Some local taxes might be applied.

**VAT charge is already included.

Voluntary reservation cancellation - voluntary change in tickets (flight, date, time, route)

Fee applies depending on the type of fare purchased.

For flights to and from the United States: when you make a reservation and buy a ticket at any ticket office, call center or through Avianca.com/USA, you may cancel your reservation without penalty and receive a full refund of the amount paid, provided the cancelation is made within 24 hours after purchase, and the reservation was made 7 days prior to departure.

LifeMiles award tickets

Taxes according to the route apply.

For purchases in the call center or Sales Offices an administrative fee applies. The administrative fee varies depending on the LifeMiles status, advance purchase and ticket route. For more information, visit LifeMiles.com

Pre-check-in service charge at points of sale in Bolivia USD 8.70 and Peru USD 5.00.

Pre-check-in service charge at points of sale MX SV, GT, HN, NI, CR, PA, AW, CW, CU, ES USD 5.00 *

Reservation service Fee at point of sales MX SV, GT, HN, NI, CR, PA, AW, CW, CU, ES USD 5.00 *

*Fares valid as of February 1st, 2019

Ticket reissue

A 15 GBP charge is applied for the UK.

A 55 EUR charge is applied for the rest of Europe.

Service fee applies for reissues and validations performed at sales points within Colombia

COP 30.000.

Service fee applies for reissues and revalidations performed at Call Center.

Changes in Colombia COP 30.000.

Changes in other countries USD 15.

To get to know details about each product or service please check the information in the Travel information.

General information

Product/Service	Details of Product/Service	Fare 5-17 years
Unaccompanied minors	Flights within Colombia Flights within Ecuador Flights within Perú Flights within Latin America Flights from/to Europa Flights within Honduras and Guatemala Flights within Norte America y South America / Center America	COP 100.000* USD 30* USD 30* USD 100 USD 115 / EUR 100 / GBP 90 USD 30 USD 120

Product/Service

Details of Product/Service

Fare 5-17 years

Unaccompanied minors

Flights within Colombia

Flights within Ecuador

Flights within Perú

Flights within Latin America

Flights from/to Europa

Flights within Honduras and Guatemala

Flights within Norte America y South America / Center America

COP 100.000*

USD 30*

USD 100

USD 115 / EUR 100 / GBP 90

USD 30

USD 120

Product/Service	Detail of product/service	Charge
Pet as checked baggage 1	Within Colombia Within Ecuador Within Perú From/to USA and Canadá International Within Honduras and Guatemala Between Colombia and Europe with conections (both ways)	COP 170.000 USD 65 USD 75 USD/CAD 200 USD 160 USD 30 USD 250 EUR 235 GBP 200 up to 45 kg

Product/Service

Detail of product/service

Charge

Pet as checked baggage 1

Within Colombia

Within Ecuador

Within Perú

From/to USA and Canadá

International

Within Honduras and Guatemala

Between Colombia and Europe with conections (both ways)

COP 170.000**

USD 65**

USD 75**

USD/CAD 200**

USD 160

USD 30

USD 250 EUR 235 GBP 200 up to 45 kg

Product/service	Details of product/service	Charge
Pet in cabin 2	Rest of international routes Inside Honduras and Guatemala Inside Peru and Ecuador Domestic Colombia	USD 125 USD 20 USD 45 COP 75.000**

Product/service

Details of product/service

Charge

Pet in cabin 2

Rest of international routes

Inside Honduras and Guatemala

Inside Peru and Ecuador

Domestic Colombia

USD 125

USD 20

USD 45

COP 75.000**

Producto/servicio	Details of de product/service
Upgrades	For Elite LifeMiles passengers - Complementary upgrades are available. Please check conditions in lifemiles.com You can purchase an upgrade at the airport on the day of departure, subject to availability, for a fee between USD 99to USD 650 depending on the route and fare purchased. The upgrade purchase service is not available in all airports. In Ecuador upgrades are charged between USD 25 and USD 50.

Producto/servicio

Details of de product/service

Upgrades

For Elite LifeMiles passengers - Complementary upgrades are available. Please check conditions in lifemiles.com

You can purchase an upgrade at the airport on the day of departure, subject to availability, for a fee between USD 99to USD 650 depending on the route and fare purchased. The upgrade purchase service is not available in all airports.

In Ecuador upgrades are charged between USD 25 and USD 50.

1 On international flights and flights within Colombia this service only applies for pets with a maximum weight of 20 kg and only on flights less than or equal to 2 hours. If the pet weighs more than 20 kg the cargo service will be offered. For routes to/from Spain with connections the service is available if the connecting flight meets the above conditions.

2 Transportation in the cabin is only available for dogs and cats on international routes, for domestic routes in Colombia small birds are also allowed.

* Fares valid as of August 30, 2018.

**Fares valid as of February 1st, 2019.

Plus applicable taxes.

Transportation of pets in the cabin is not available to/from Europe.

Product/service	Regions	Charges*
Bicycles Scuba equipment Surfboards Kitesurf Windsurf Delta wing*	National routes in Colombia National routes inPerú National routes in Honduras and Guatemala National routes in Ecuador Flights from Central America to North America Other destinations: -Flights from South America to North America -Flights within Latin America -Flights to Europe From Europe	COP 80.000 USD 20 USD 20 USD 20 USD 150 USD 100 EUR 95 GBP 80
Golf equipment Ski equipment	National routes in Colombia National routes in Perú National routes in Honduras and Guatemala National routes in Ecuador Other destinations: -Flights from Sout America to North America -Flights within Latin America -Flights to Europe To Europa	COP 60.000 USD 20 USD 20 USD 20 USD 40 EUR 40 GBP 35

Product/service

Regions

Charges*

Bicycles
Scuba equipment
Surfboards**
Kitesurf
Windsurf
Delta wing***

National routes in Colombia

National routes inPerú

National routes in Honduras and Guatemala

National routes in Ecuador

Flights from Central America to North America

Other destinations:

-Flights from South America to North America
-Flights within Latin America
-Flights to Europe

From Europe

COP 80.000

USD 20

USD 150

USD 100

EUR 95

GBP 80

Golf equipment
Ski equipment

National routes in Colombia

National routes in Perú

National routes in Honduras and Guatemala

National routes in Ecuador

Other destinations:

-Flights from Sout America to North America
-Flights within Latin America
-Flights to Europe

To Europa

COP 60.000

USD 20

USD 40

EUR 40

GBP 35

* Plus applicable taxes.

** The charge for 1st surfboard bag for flights to/from Brazil is USD$50 plus taxes; the charge for the 2nd bag onwards is USD$100 plus taxes per bag.

*** Transportation of Delta Wing applies only within Colombia.

To get to know details about each product or service please check the information in the Travel information.

Enjoy the following on board entertainment products and services with no additional cost:

Video (available in our Airbus fleet).
Audio (available in our Airbus fleet).
Video games (available on our Airbus fleet).
Reading materials (available on-board all our fleet and in VIP lounges).
Headphones (available on-board our Airbus fleet).

Services available upon request and at no additional cost:

Services for passengers with disabilities.
In-flight crib service.
In-flight special food and drink.
Blankets and pillows.

Our codeshare partners may have different policies. If you wish to know the charges for their optional services, we invite you to visit each airline’s website: