Cancellation and refunds
Please see our conditions for cancelling your reservation or requesting a refund.
Don't worry! This information can be useful to address your concerns about refunds, compensation or issues with your baggage.
Learn about all the benefits you can obtain at the airport when traveling with us.
Find out where your bag was using our tool.Find out more keyboard_arrow_right
We strive to avoid any damage, delays or baggage loss.Find out more keyboard_arrow_right
File a formal complaint using our online baggage irregularities form.Find out more keyboard_arrow_right