Now, Avianca travelers will experience a renewed webpage to facilitate their online requirements.
Also, the airline created a friendlier digital experience for travelers with disabilities.
Bogotá, July 8, 2016. In order to provide its clients with a better experience when contacting the airline and the latest digital trends, Avianca has renewed its digital platform making it accessible and inclusive.
Now, the traveler’s digital experience will have a new graphic interface, contents and simpler functions. With the tools most used by travelers to prepare a trip in mind, the airline implemented improvements to the online purchase process and web check-in, including friendlier icons, a clearer and simpler content.
With the graphic renewal, users will make their purchases in less steps and continuously see the status of their operation, which allows knowing the cost step by step and not until the end, as well as viewing error alerts when incorrect data is entered. Clients may access the website in Spanish, English and Portuguese, and acquire their tickets in the currency of the issuing country.
Accessibility for travelers with disabilities
In line with world digital trends, the airline now offers an accessible platform for people with disabilities.
Travelers with visual, hearing, cognitive and/or motor disabilities have the possibility to navigate a perceptible, operable, robust and comprehensible website. Avianca’s website is now compatible with assistive technologies, as well as software for visual, hearing and/or cognitive aids, offering different ways to access online content. Now you can navigate the website using the keyboard, in addition to the mouse.
The new digital experience seeks to offer travelers the best available technology, providing comfort and swiftness to Avianca’s service chain.
On top of the new web experience, users will have new digital tools such as the Avianca App, available for iOS and Android. In addition to making purchases, travelers can access information and services in real time.
As a complement to the service chain, the airline also offers more comfortable communication and service channels for travelers: social networks (Facebook and Twitter) and online support through the webpage.