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Get ready

Find out about what papers to bring, baggage and time limits.

Don't let anything get in the way of your trip. Find out about travel allowances and requirements and how we can meet your special needs.

When should I arrive at the airport?

Learn about suggested times to arrive at the airport.

Recommended times to be at the airport prior to departure of your flight. You can find out about check-in cut-off times prior to departure of your flight, as well as boarding gate closing times.
Find out more

Baggage

We don’t want you to have any setbacks in your trip. Here are a few recommendations for you to consider before packing for your flight. 

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Baggage policy

Characteristics of checked baggage
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Travel documents

More about carry-on baggage

Travel documents

Find out which papers you need in order to enter a new country.

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Visas and permits

We inform you of the papers that you should submit to the security and control authorities in order to successfully complete your processing.

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Vaccinations certificates

Get to know the cases where the International Certificate of Vaccination against Yellow Fever is mandatory.

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Traveling with minors

Know more about the legal requisites of traveling with minors.

Special Needs Passengers

Do you require special assistance? Find the service that best suits your needs so that you travel with the utmost comfort.

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Special assistance

Read the recommendations for people with disabilities who travel with us.

More about special assistance
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Unaccompanied minors

During the entire flight, we accompany and take care of any children or youngster traveling alone.

More about unaccompanied minors
A pregnant woman waits for his flight at the airport

Pregnancy and other conditions

If you need medical attention, check our recommendations before travelling.

More about medical conditions
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Let us answer your questions

Don’t worry! If you still have any concerns, check out this relevant information.