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FAQs

We want to save you time, and know that you might have some concerns about your trip. Here you will find answers to questions you may have about our tools and services.

  • Can I change the name on my ticket?
  • Can I make ticket changes through Avianca.com?
  • What is the carry-on baggage allowance?
  • Can I fly if I’m pregnant?​

Click here to find out all the answers to the most common questions

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Contact information

  • Carla Bot

    Purchase your tickets, check your reservation and the status of your flight, check-in, updates your personal information, know the weather forecast and information about the Privacy Policy.

  • Our locations and call center

    Search for the addresses and phone numbers of our sales offices closest to you, and clarify your concerns.

  • Chat

    If your concern is related to our website services, we may provide the right support through this app.

Online solutions

Find information here relevant to refunds, compensation or issues with your baggage.

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Suggestions and complaints

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Bogotá

Centro Administrativo Avianca

División Relaciones con el Cliente
Avenida Calle 26 No. 59-15
Bogotá - Colombia

San Salvador

TACA International Airlines, S.A.

División Relaciones con el Cliente
Avenida El Espino entre Boulevard Sur y Calle El Almendro.
Urbanización Madre Selva, Antiguo Cuscatlán La Libertad, El Salvador.