Online solutions

Put your worries to rest! This information can be useful to address your concerns about refunds, compensations or issues with your baggage. 

Cancellation and refunds

Please see our conditions for cancelling your reservation or requesting a refund.

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Do you know when you can request compensation?

We offer compensation if you’ve experienced problems while traveling.

Find out more

  • When there are operational issues
  • When you voluntarily gave up your seat
  • When you involuntarily gave up your seat 
  • When there are irregularities with your baggage 

Problems with your baggage?

Learn about all the benefits you can obtain at the airport when traveling with us.