Frequent Flyer: This is to inform you that the LifeMiles system will not be available from February 1 to February 5, 2019.
Remember that during this period:
LifeMiles has prepared a list of question and answers that may clarify any doubts you have about this modernization. If you have additional concerns, please contact the Help Center.
LifeMiles will carry out an update of it system, preparing a better experience on LifeMiles.com and on the LifeMiles mobile app. During that period of time, the system will not be available for consulting or any type of transactions. As such, we recommend you carry out your transactions before February 1 or after February 5.
Your account balance and Elite level will be maintained as they were as of January 31, 2019. You will be able to access your account using the same credentials after February 5. After that date, LifeMiles will begin to process accumulations of miles that are pending.
No, this change is only an updating of the system. The conditions and benefits of the LifeMiles program remain the same.
Our Call Center and Service Centers will be available, but they will not be able to carry out transactions with miles in our systems.
Within days of reestablishing the system, LifeMiles will accumulate the miles from your flights made during the time the system was being updated, and you will be able to see them on your account, whenever you have included your LifeMiles number on your reservation. You will also be able to ask for retroactive accumulations of miles, in the event you have not accumulated them after 10 days.
During the first five days of February, LifeMiles will not allow miles to expire. However, we recommend that you register your frequent flyer number on the reservation for that flight. If the fare qualifies for accumulation, upon the LifeMiles systems being reestablished, the accumulation will be made in your LifeMiles account, and the life of your miles will be automatically extended.
Since the LifeMiles system will not be available during that period of time, it will not be possible to redeem your miles for a flight. We recommend that you carry out your transactions with LifeMiles before February 1 or after February 5.
All tickets issued maintain their conditions. So, you will not have any problems with tickets to make flights during that period of time.
Since the LifeMiles system will not be available, it will not be possible to make a reimbursement of your ticket during that period of time. We recommend that you make your transactions with LifeMiles before February 1, or you can Contact the LifeMiles Help Center after February 5, so that they can assist you during the reimbursement process.
You may contact the LifeMiles Call Center to see about flight availability and changing dates. If your ticket is available, the change will be able to be made. Otherwise, you must wait until after February 5 to make the change.
Some allies will be able to process the transaction and later send the information, so that LifeMiles can accumulate your miles. We recommend that you ask your bank if you can make the transfer during that period of time. You will always be able to transfer points to LifeMiles before February 1 or after February 5.
The bank will be able to deliver your card to you when it is ready. As you make your purchases, the bank will report the information, so that LifeMiles can accumulate the miles after the system is updated. In that way, you will not lose the transactions made during that period of time.
If you make purchases in a business establishment allied with LifeMiles during the update period, you will be able to request the accumulation of your miles for any transactions made.
Accumulation of Miles with DataPhone:
If the business ally uses DataPhone to accumulate the miles, those transactions will be gradually processed when the systems are up and running again.
Terpel Service Stations:
If you visit Terpel service stations, you will also be able to receive accumulations, and they will be shown on your account after the update.
In Guatemala and Costa Rica:
To be able to accumulate miles in allied businesses in those countries, you must show your virtual card, which you will find in our Avianca app (IOS and Android)
During this system update period, it will not be possible to redeem miles in any of our allied companies. We recommend that you carry out your transactions with LifeMiles before February 1 or after February 5.
The LifeMiles mobile application will not be available during this period of time. However, you can store your virtual card in your electronic wallet from the Avianca app (IOS and Android). In addition, you can always enter your frequent flyer number to your reservation or at the time of check-in to enjoy your Elite benefits.
You will be able to redeem them before February 1 or after February 5 through LifeMiles.com. Unfortunately, you will not be able to do it between February 1 and February 5, since that option is also undergoing maintenance.
You will be able to enjoy all the Elite benefits during this period of time. Always remember to use your frequent flyer number on your reservation or at the time of check-in to be able to recognize your Elite status throughout your trip.
Since the system will not be available, LifeMiles will not be able to grant you your new Elite level during the update period. Once the system is reestablished, we will record the miles from your trip and grant you your Elite level in the event you reach the requirements.
You can validate the balance of your miles after February 5. If your miles are not shown on your account in the days following the update, you can contact our Customer Service Department.