Cookies Policy for the DIGITAL CHANNELS of THE AIRLINES integrated into Avianca Holdings S.A.

1. General Information

On the DIGITAL CHANNELS of THE AIRLINES integrated into Avianca Holdings S.A. we use our own and third-party cookies to facilitate use and navigation on the web and to improve the quality thereof, according to your habits and style of navigation. When logging into our DIGITAL CHANNELS, the User accepts that we use the information stored therein by executing cookies on the computer and mobile devices. Therefore, in order for the User to grant his or her informed and unequivocal consent, we present our Cookies Policy below.


2. Concept

Cookies are data files generated on the browser and the hard drives of computers, smartphones, tablets or any other device the User uses to access a website. Through them, we obtain information about the Users’ preferences and transactions. With this information, we will also customize the User’s experience on the AIRLINE’S DIGITAL CHANNELS. 

Generally, cookies do not collect personal data stored on the Users’ mobile devices or computers. Depending on the configuration, cookies can store information on the browser or the device. 

When the User navigates through the AIRLINE’S DIGITAL CHANNELS, he or she may receive our own or third-party cookies. We will use them to collect information and understand his or her behavior. We will also use them to guarantee an excellent experience with our services and tools. If the User does not accept the use of cookies, we will anyway offer customized attention that fits his or her needs. 


3. What types of cookies do we use?

Registration Cookies: They are generated each time the User registers or logs into a session with his or her User and passwords. They are used to identify the User on the web and when he or she uses any of our online services. 

This type of cookies is used to: 

  • Verify if the User is authorized to access certain services or functionalities like automatic loading of passenger information. 
  • Keep the User identified to offer customized navigation. This functionality may be suppressed by the User clicks on “Exit”, so that this cookie is eliminated and the next time he or she is on one of The Airlines’ DIGITAL CHANNELS, the User will need to log in to identify him or herself. 

The name of the registration Cookie used by Avianca is AVSESSION_ID (see table below with technical details of the cookie).

Functionality Cookies: they are used to provide services or remind settings that improve the User experience. Without these cookies, the Airlines’ DIGITAL CHANNELS may not offer certain functionalities; for example, remembering the choices our Users have previously used or customize their navigation experience providing them pertinent information. These cookies may also be used to recognize a specific device so that the User does not have to provide the same information more than once. 

These types of cookies are sued to: 

  • Remember previous flight searches. The names of the cookies used for this functionality are “Búsqueda1”, “Búsqueda2” and “Búsqueda 3”. 
  • Remember the “Do not show certain messages” choice. The names of cookies used for this purpose are: “marquesina-close”, “cookies—close” and “avoid-darksite”. 
  • Remember the settings chosen by the User such as the country and language selection. The name of this cookie is “país-idioma”- 
  • Remember if we have shown the User our Cookies Policy. The name of this cookie is “counter-cookie”. 

Acceptance of functionality cookies is a condition to use the Airlines’ DIGITAL CHANNELS. If the User blocks them, there is no guarantee that he or she may correctly use THE DIGITAL CHANNELS or that the safety thereof works as intended. 

Technical Specifications of Cookies:

Name Type Expiration
Counter-cookie Functionality. 6 minutes or When the session is closed.
Cookie-close Functionality. 6 minutes or When the session is closed.
Pais-idioma Functionality. When the session is closed.


Functionality. When the session is closed.
Marquesina-close Functionality. When the session is closed.
Busqueda1 Functionality. When the session is closed.
Busqueda2 Functionality. When the session is closed.
Busqueda3 Functionality. When the session is closed.
AVSESSION_ID Registro. 15 minutes of inactivity or when closing the session of the browse, whichever occurs first.

4. Cookies Settings

The User may change the navigation settings to disable cookies at any time. This will not affect access to the contents included in the Airlines’ DIGITAL CHANNELS. However, some of the functionalities of the sites may be affected. 

The User may change the settings of the cookies installed on his or her device and browser by accessing the Options or Preferences section on the browser’s toolbar. If cookies are not allowed to be installed, the experience of our DIGITAL CHANNELS may be limited. When disabling cookies, the preloaded default information will disappear from our DIGITAL CHANNELS. 

Please, check the detailed instructions to change the cookies settings on these browsers.


5. Consent

If the User has not changed the cookies settings on his or her preferred browser, he or she is thereby accepting their use by The Airlines when visiting our DIGITAL CHANNELS. We will store certain cookies on devices to identify them on your next visit. 

The Airlines reserve the right to make any modifications or updates to the Cookies Policy at any time to abide by legislative updates, internal policies or new requirements to provide or offer services or products. 

Subject to applicable laws, the Spanish version of this Cookies Policy shall prevail over any other version disclosed on any other language. Should there be an inconsistency between the Spanish version and any translation of this Cookies Policy, the Spanish version will prevail.