Exchange Program
Enjoy a lot more benefits doing intelligent business.
Make your Exchange Program reservation. Also, find out what it is, how it works and where you can receive service and support.

What is the Exchange Program?
It is a commercial agreement between Avianca and its suppliers that generates an exchange of products and services. Its purpose is to broaden and strengthen long-term commercial relations.
What are the benefits of the commercial agreement?
- Making reservations through our website Avianca.com choosing the Exchange Program option.
- Exclusive Split* at the call center (option 1-1-8) to make reservations.
- Specialized and exclusive service from our Exchange Program consultants. As a member of our loyalty program, benefits when purchasing tickets are guaranteed.
- Broadening commercial relations with our clients, a decisive factor for supplier selection.
*Reservation split.
What can you purchase from our Exchange Program?
- National and international tickets in our Star Alliance and partner airlines route network.
- Additional charges for ticket changes.
- Avianca Tours tourism plans*.
- Group travel, congresses and conventions*.
- Deprisa products*.
- Gift Card*.
*Products valid for purchase in Colombia.

How does the Exchange Program work?
Negotiation and invoicing
- The process is handled by an Avianca consultant.
- Definition of a percentage or fixed amount for the invoicing exchange filed with Avianca.
- Apply the exchange balance on the Avianca application.
Exchange redemption process
- Making reservations through Avianca.com or our call center.
- Sending a reservation via email to the exchange central.
- Issuing the ticket and deducting the value of the reservation from the exchange balance.

Service and support
Call Center
For reservations, call our call center (option 1-1-8) for 24-hour service.
Exchange accounts central
Service in Bogota, Colombia.
Hour service hours are Monday through Friday, between 8:00 and 18:00. Saturdays between 9:00 and 12:00 m (Colombian time). There is no service on holidays, according to the Colombian calendar.
Phone: (+57-1) 5877700 extensions: 2019, 2027, 2029.
Email: cccanje@avianca.com.
Learn about our Privacy Policy for suppliers.