Request and consult your refunds easily online

Do you need to cancel a ticket?

Inform yourself of the steps and conditions you must follow to cancel your ticket.

Request a refund

*Get to know the fare conditions of your tickets in Fare Options.

All the tickets you are going to enter must be issued by the same airline, otherwise you must enter them in different applications. Enter the ticket number considering all digits.

If you purchased your LifeMiles ticket, the online tool is not available. To make the corresponding refund, contact our call center or go to one of the sales offices.


Do you have doubts?

Find out below each of the steps and requirements to obtain it.