Inflight Wi-Fi

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Stay connected online as you fly with our new Wi-Fi service.

At 10,000 feet, you can access the “Avianca” Wi-Fi network from your laptop, tablet, or smartphone to use your favorite applications, check your email, or browse the web. This is thanks to our alliance with FlySurfer*.

*Service is subject to availability depending on the flight and aircraft. The connection may present variations during the test period.

How to connect to the internet during your flight?

1.

Once you are at 10,000 feet, make sure that your cell phone is in Airplane Mode.

2.

Connect to the Wi-Fi network Avianca. and open your preferred browser.

3.

If you are not redirected to start your session, go to www.wifionboardavianca.comyour browser.

4.

Start your session with your name and email. Choose the plan that suits your needs and make your payment.

5.

Enjoy your inflight Wi-Fi.

6.

Use the services of the selected plan during the flight.

Now you will have more options during the flight

Learn about the plans we have for you

What does the plan include?*

Instant messaging apps: WhatsApp, Facebook Messenger, iMessage, Skype, Gmail, Snapchat, among others.
Email: download and send email (Yahoo, Hotmail, Gmail, Outlook).
Social media: Facebook, Twitter, Instagram, LinkedIn, Snapchat, Google+, Pinterest.

What does the plan not include?

VoIP calls/video calls.
Viewing or downloading videos in the apps.
Web browsing.
Streaming content (Youtube, Netflix, Spotify etc).
Downloading or updating software and applications.
File transfer applications (BitTorrent, Ares, etc).

Duration: 2 hours.

*Service is subject to availability depending on the flight and aircraft.

What does the plan include?*

Instant messaging apps: WhatsApp, Facebook Messenger, iMessage, Skype, Gmail, Snapchat, among others.
Email: download and send email (Yahoo, Hotmail, Gmail, Outlook).
Social media: Facebook, Twitter, Instagram, LinkedIn, Snapchat, Google+, Pinterest.
Web browsing.

What does the plan not include?

VoIP calls/video calls.
Viewing or downloading videos in the apps.
Streaming content (Youtube, Netflix, Spotify etc).
Downloading or updating software and applications.
File transfer applications (BitTorrent, Ares, etc).

Duration: the entire flight.

*Service is subject to availability depending on the flight and aircraft.

What does the plan include?*

Instant messaging apps: WhatsApp, Facebook Messenger, iMessage, Skype, Gmail, Snapchat, among others.
Email: download and send email (Yahoo, Hotmail, Gmail, Outlook).
Social media: Facebook, Twitter, Instagram, LinkedIn, Snapchat, Google+, Pinterest.
Web browsing.
Streaming content (Youtube, Netflix, Spotify etc).

What does the plan not include?

Downloading or updating software and applications.
File transfer applications (BitTorrent, Ares, etc).

Duration: the entire flight.

*Service is subject to availability depending on the flight and aircraft.

Helpful tips

Keep in mind that the service will begin to be available in international flights.
Don’t forget to bring your electronic devices and headphones to get connected.
Remember that the service will be available only after reaching an altitude of 10,000 feet. It will not be active during takeoff or in the descent before landing.
Aircraft with Wi-Fi service on board will have instructions at each seat.
If you buy one of the packages, remember that the payment is made only with a credit card or with debit cards that work as credit cards through Mastercard and Visa. No other type of payment will be accepted. The network will be active only on the device with which you have registered and paid.
We recommend that you set your device to silent mode or use headphones so as to not bother other passengers.
Remember that you are traveling at 500 miles per hour at more than 30,000 feet of altitude, so the internet stability and service may not be the same as when you use them on land.
To avoid getting charged data fees, make sure that your data roaming is turned off.
Turn on cookies on your device to receive better service.
Use applications instead of browsers as applications require less data and they will work better.
·Disable background applications that you are not using.
Take care of your devices, keep in mind that the crew is not responsible for them.
Please make sure that the content you are viewing is appropriate and meets our terms and conditions.

Need more information?
For questions, email us support@flysurfer.aero or call
(01 800) 518-9244 if you are in Colombia or +44 20 7728 1880 if you are outside Colombia.

Consult terms and conditions | Frequent questions