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Your Virtual LifeMiles Card

Welcome to the new way of using your card, reducing the use of plastic and helping us care for our planet

How can you enjoy your virtual card?

Step 1

Find your virtual card in the app.
You can download the app from:

Enter your LifeMiles number and password.

Step 2

Slide the screen to your right to enter your
LifeMiles virtual card information.

Step 3

Enjoy all the information of your virtual card
You can check your status and balance.

Available as a QR Code
You can show it at check-in to identify yourself and earn miles with Avianca and Star Alliance member airlines.

These are the exclusive benefits enjoyed by our Elite members:

Your Virtual LifeMiles Card

LifeMiles Silver Elite

When you are a LifeMiles Silver Elite member you can enjoy exclusive benefits when flying with Avianca and Star Alliance member airlines. Please keep in mind that these apply starting January 1st, 2019:

Silver Elite Status Benefits with Avianca

Benefits	Description
*Automatic and courtesy Business Class upgrades	Unlimited confirmed on the day of the flight at the airport +1 passenger.
Access to Avianca’s VIP Lounges	Yes
Elite Miles Bonus (these miles do not count towards status)	25%
Priority Boarding	Group C
Priority Check-in	Yes
Priority Baggage	Yes
Baggage Allowance	Two, 23 kg (50 lb.) pieces
Preferential phone customer service	Yes
Elite Maternity	Yes

*It applies on some transatlantic flights for LifeMiles Elite members, for the routes: Cali-Madrid, Madrid-Cali, Medellin-Madrid and Madrid-Medellin.
Avianca’s Contact Center may concede upgrades only to LifeMiles Diamond Elite members in the following routes: Cali-Madrid, Madrid-Cali, Medellin-Madrid and Madrid-Medellin.
Class Upgrades for international flights purchased at the Super Promo rate do not apply to LifeMiles Silver Elite members.

Avianca Silver Elite Status Requirements

Requirements	Description
Miles requirement to qualify for status. Miles earned with Avianca and/or Star Alliance member airlines within a calendar year between January 1 and December 31 apply.	25.000
Segments requirement to qualify for status. Segments earned with Avianca and/or Star Alliance member airlines within a calendar year between January 1 and December 31 apply.	30
Minimum miles flown with Avianca to qualify for status.	9.000

Note: Qualifiable miles and segments in Avianca for Elite Status are calculated based on distance and fare.

Silver Elite Status Benefits with Star Alliance

Benefits	Description
Star Alliance Acknowledgment	Star Alliance Silver
Booking priority on wait lists	Yes
Standby Priority at airports	Yes

LifeMiles Gold Elite

When you are a LifeMiles Gold Elite member you can enjoy exclusive benefits when flying with Avianca and Star Alliance member airlines. Please keep in mind that these apply starting January 1st, 2019:

Requirements for Gold Elite Status with Avianca

Requirements	Description
Miles requirement to qualify for status. Miles earned with Avianca and/or Star Alliance member airlines within a calendar year between January 1 and December 31 apply.	45.000
Segments requirement to qualify for status. Segments earned with Avianca and/or Star Alliance member airlines within a calendar year between January 1 and December 31 apply.	50
Minimum miles flown with Avianca to qualify for status.	16.000

Note: Qualifiable miles and segments in Avianca for Elite Status are calculated based on distance and fare.

Gold Elite Status Benefits with Avianca

Benefits	Description
*Automatic and Courtesy Business Class Upgrades	Unlimited between 48 and 24 hours before the flight + 1 guest.
Access to Avianca’s VIP Lounges	Yes, plus one guest
Access to Third-Party VIP Lounges	Yes, plus one guest
Elite Miles Bonus (these miles do not count towards status)	75%
Priority Boarding	Group B
Priority Check-in	Yes
Priority Baggage	Yes
Additional checked baggage	One, 20 kg (44 lb.) piece
Baggage Allowance	Two, 23 kg (50 lb.) pieces
Preferential phone customer service	Yes
Elite Maternity	Yes

Gold Elite Status Benefits with Star Alliance

Benefits	Description
Star Alliance Acknowledgment	Star Alliance Gold
Priority Check-in	Yes
Additional baggage	Yes
Priority at security filters- Gold Track Security	Yes
Access to Star Alliance Airport Lounges	Yes, plus one guest
Boarding Priority	Yes
Priority Baggage	Yes
Booking priority on wait lists	Yes
Standby Priority at airports	Yes

LifeMiles Diamond Elite

When you are a LifeMiles Diamond Elite member you can enjoy the following exclusive benefits when flying with Avianca and Star Alliance member airlines. Please keep in mind that these apply starting January 1st, 2019:

Requirements for Diamond Elite Status with Avianca

Requirements	Description
Miles requirement to qualify for status. Miles earned with Avianca and/or Star Alliance member airlines within a calendar year between January 1 and December 31 apply.	75.000
Segments requirement to qualify for status. Segments earned with Avianca and/or Star Alliance member airlines within a calendar year between January 1 and December 31 apply.	85
Minimum miles flown with Avianca to qualify for status.	30.000

Note: Qualifiable miles and segments in Avianca for Elite Status are calculated based on distance and fare.

Diamond Elite Status Benefits with Star Alliance

Benefits	Description
Automatic and Courtesy Business Class Upgrades	Unlimited. Between 48 and 24 hours before the flight + 1 guest.
Two Certificates of LifeMiles Promotions upon attaining status*	Yes
Access to Avianca’s VIP Lounges	Yes, plus one guest
Access to Diamond Lounges (only in Bogotá)	Yes, plus one guest
Access to Third-Party VIP Lounges	Yes, plus one guest
Elite Miles Bonus (these miles do not count towards status)	100%
Priority Boarding	Group A
Priority Check-in	Yes
Priority Baggage	Yes
Additional checked baggage	One, 20 kg (44 lb.) piece
Baggage Allowance	Two, 23 kg (50 lb.) pieces
Preferential phone customer service	Yes
Exemption from the fee for redemption of tickets with miles in channels such as call center and / or points of sale	Yes
Change of flight without charge during the same day	It is requested at the airport, for advance flight within Colombia.
Elite Maternity	Yes
Renewal of qualifying Miles	Up to 25.000
Renewal of qualifying Segments	Up to 30

**It is important that you keep in mind that if you were invited to Diamond status, the benefit of promotion certificates does not apply.

Diamond Elite Status Benefits with Star Alliance

Benefits	Description
Acknowledgment in Star Alliance	Star Alliance Diamond
Priority Boarding	Yes
Additional checked baggage	Yes
Priority at security filters- Gold Track Security	Yes
Access to Star Alliance Airport Lounges	Yes, plus one guest
Boarding Priority	Yes
Priority Baggage	Yes
Booking priority on wait lists	Yes
Standby Priority at airports	Yes