- LifeMiles online services won’t be available from February 1st to February 5th, 2019. keyboard_arrow_right
- Oops! The online LifeMiles services will be undergoing maintenance until 11am of January 12.
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Welcome to the new way of using your card, reducing the use of plastic and helping us care for our planet
Find your virtual card in the app.
You can download the app from:
Enter your LifeMiles number and password.
Slide the screen to your right to enter your
LifeMiles virtual card information.
Enjoy all the information of your virtual card
You can check your status and balance.
Available as a QR Code
You can show it at check-in to identify yourself and earn miles with Avianca and Star Alliance member airlines.
When you are a LifeMiles Silver Elite member you can enjoy exclusive benefits when flying with Avianca and Star Alliance member airlines. Please keep in mind that these apply starting January 1st, 2019:
Benefits | Description |
*Automatic and courtesy Business Class upgrades |
Unlimited confirmed on the day of the flight at the airport +1 passenger.
|
Access to Avianca’s VIP Lounges |
Yes |
Elite Miles Bonus (these miles do not count towards status) |
25% |
Priority Boarding |
Group C |
Priority Check-in |
Yes |
Priority Baggage |
Yes |
Baggage Allowance |
Two, 23 kg (50 lb.) pieces |
Preferential phone customer service |
Yes |
Elite Maternity |
Yes |
*It applies on some transatlantic flights for LifeMiles Elite members, for the routes: Cali-Madrid, Madrid-Cali, Medellin-Madrid and Madrid-Medellin.
Avianca’s Contact Center may concede upgrades only to LifeMiles Diamond Elite members in the following routes: Cali-Madrid, Madrid-Cali, Medellin-Madrid and Madrid-Medellin.
Class Upgrades for international flights purchased at the Super Promo rate do not apply to LifeMiles Silver Elite members.
Requirements | Description |
Miles requirement to qualify for status. Miles earned with Avianca and/or Star Alliance member airlines within a calendar year between January 1 and December 31 apply. |
25.000 |
Segments requirement to qualify for status. Segments earned with Avianca and/or Star Alliance member airlines within a calendar year between January 1 and December 31 apply. |
30 |
Minimum miles flown with Avianca to qualify for status. |
9.000 |
Note: Qualifiable miles and segments in Avianca for Elite Status are calculated based on distance and fare.
Benefits | Description |
Star Alliance Acknowledgment |
Star Alliance Silver |
Booking priority on wait lists |
Yes |
Standby Priority at airports |
Yes |
When you are a LifeMiles Gold Elite member you can enjoy exclusive benefits when flying with Avianca and Star Alliance member airlines. Please keep in mind that these apply starting January 1st, 2019:
Requirements | Description |
Miles requirement to qualify for status. Miles earned with Avianca and/or Star Alliance member airlines within a calendar year between January 1 and December 31 apply. | 45.000 |
Segments requirement to qualify for status. Segments earned with Avianca and/or Star Alliance member airlines within a calendar year between January 1 and December 31 apply. | 50 |
Minimum miles flown with Avianca to qualify for status. | 16.000 |
Note: Qualifiable miles and segments in Avianca for Elite Status are calculated based on distance and fare.
Benefits | Description |
*Automatic and Courtesy Business Class Upgrades | Unlimited between 48 and 24 hours before the flight + 1 guest.
|
Access to Avianca’s VIP Lounges | Yes, plus one guest |
---|---|
Access to Third-Party VIP Lounges | Yes, plus one guest |
Elite Miles Bonus (these miles do not count towards status) |
75% |
Priority Boarding |
Group B |
Priority Check-in |
Yes |
Priority Baggage |
Yes |
Additional checked baggage | One, 20 kg (44 lb.) piece |
Baggage Allowance | Two, 23 kg (50 lb.) pieces |
Preferential phone customer service |
Yes |
Elite Maternity | Yes |
*It applies on some transatlantic flights for LifeMiles Elite members, for the routes: Cali-Madrid, Madrid-Cali, Medellin-Madrid and Madrid-Medellin.
Avianca’s Contact Center may concede upgrades only to LifeMiles Diamond Elite members in the following routes: Cali-Madrid, Madrid-Cali, Medellin-Madrid and Madrid-Medellin.
Benefits | Description |
Star Alliance Acknowledgment | Star Alliance Gold |
Priority Check-in | Yes |
Additional baggage | Yes |
Priority at security filters- Gold Track Security | Yes |
Access to Star Alliance Airport Lounges | Yes, plus one guest |
Boarding Priority | Yes |
Priority Baggage | Yes |
Booking priority on wait lists | Yes |
Standby Priority at airports | Yes |
When you are a LifeMiles Diamond Elite member you can enjoy the following exclusive benefits when flying with Avianca and Star Alliance member airlines. Please keep in mind that these apply starting January 1st, 2019:
Requirements | Description |
Miles requirement to qualify for status. Miles earned with Avianca and/or Star Alliance member airlines within a calendar year between January 1 and December 31 apply. | 75.000 |
Segments requirement to qualify for status. Segments earned with Avianca and/or Star Alliance member airlines within a calendar year between January 1 and December 31 apply. | 85 |
Minimum miles flown with Avianca to qualify for status. | 30.000 |
Note: Qualifiable miles and segments in Avianca for Elite Status are calculated based on distance and fare.
Benefits | Description |
Automatic and Courtesy Business Class Upgrades | Unlimited. Between 48 and 24 hours before the flight + 1 guest.
|
Two Certificates of LifeMiles Promotions upon attaining status* | Yes |
Access to Avianca’s VIP Lounges | Yes, plus one guest |
Access to Diamond Lounges (only in Bogotá) | Yes, plus one guest |
Access to Third-Party VIP Lounges | Yes, plus one guest |
Elite Miles Bonus (these miles do not count towards status) | 100% |
Priority Boarding | Group A |
Priority Check-in | Yes |
Priority Baggage | Yes |
Additional checked baggage | One, 20 kg (44 lb.) piece |
Baggage Allowance | Two, 23 kg (50 lb.) pieces |
Preferential phone customer service | Yes |
Exemption from the fee for redemption of tickets with miles in channels such as call center and / or points of sale | Yes |
Change of flight without charge during the same day | It is requested at the airport, for advance flight within Colombia. |
Elite Maternity | Yes |
Renewal of qualifying Miles | Up to 25.000 |
Renewal of qualifying Segments | Up to 30 |
*It applies on some transatlantic flights for LifeMiles Elite members, for the routes: Cali-Madrid, Madrid-Cali, Medellin-Madrid and Madrid-Medellin.
Avianca’s Contact Center may concede upgrades only to LifeMiles Diamond Elite members in the following routes: Cali-Madrid, Madrid-Cali, Medellin-Madrid and Madrid-Medellin.
**It is important that you keep in mind that if you were invited to Diamond status, the benefit of promotion certificates does not apply.
Benefits | Description |
Acknowledgment in Star Alliance |
Star Alliance Diamond |
Priority Boarding | Yes |
Additional checked baggage | Yes |
Priority at security filters- Gold Track Security | Yes |
Access to Star Alliance Airport Lounges | Yes, plus one guest |
Boarding Priority | Yes |
Priority Baggage | Yes |
Booking priority on wait lists | Yes |
Standby Priority at airports | Yes |