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Waiver of penalty due to presence of volcanic ash and closure of La Aurora airport

Bogotá, Colombia. 06 june 2018. If you have a reservation with a confirmed ticket for travel between June 3 and 4 on routes from and to Ciudad de Guatemala, and you have been affected by the presence of volcanic ash, you may reschedule your trip without paying a penalty* for travel until July 4, 2018

For changes, refunds and reaccommodation, you can contact your travel agency, points of sale and Call Center phone lines

Guatemala                             (502) 2470 8222

San Salvador                           (503) 2267 8222

Managua                                (505) 2276 9982

Tegucigalpa                            (504) 2281 8222

Bogotá                                    (571) 401 3434

* Conditions apply