Cancellation and refunds
Please see our conditions for cancelling your reservation or requesting a refund.
Put your worries to rest! This information can be useful to address your concerns about refunds, compensations or issues with your baggage.
Learn about all the benefits you can obtain at the airport when traveling with us.
Find out where your bag was, using our tool.Learn how to use our baggage locator keyboard_arrow_right
We strive to avoid any damage, delays or baggage loss.Find out more about baggage irregularities keyboard_arrow_right
We’d like to know what you think. Please share your opinion and suggestions with us.Go to our online form keyboard_arrow_right