Zika virus waiver policy

February, 1st 2016.

Avianca offers free refund and rebooking for passengers who have been diagnosed with the virus travelling throughout its route network.

The waiver also applies to pregnant women, along with one companion listed on the same reservation travelling to Bolivia, Brazil, Colombia, Ecuador, El Salvador, Guatemala, Honduras, Mexico, Panama, Paraguay, Dominican Republic, Guyana, French Guyana, Suriname, Venezuela, Barbados, Guadalupe, Haiti, United States Virgin Islands, Martinique, Puerto Rico, and St. Martin.

Customers travelling between January 28th and February 29th, 2016, may qualify for a refund or change of travel dates without penalty, according to the Avianca ZIKA virus waiver policy. The policy was established in response to the recommendation of the World Health Organization about growing concerns over travelling to countries and regions affected by the mosquito-borne ZIKA virus.The waiver applies to passengers who have been diagnosed with the virus travelling throughout the network and for pregnant women and one companion travelling to a destination affected by the ZIKA virus.

Passengers, who have been diagnosed with the virus travelling to any destination, must provide a doctor's note confirming the diagnosis and/or clinical history detailing the symptoms.

Pregnant travelers and their companion listed on the same reservation travelling to Bolivia, Brazil, Colombia, Ecuador, El Salvador, Guatemala, Honduras, Mexico, Panama, Paraguay, Dominican Republic, Guyana, French Guyana, Suriname, Venezuela, Barbados, Guadalupe, Haiti, United States Virgin Islands, Martinique, Puerto Rico and St. Martin must provide a doctor’s note confirming the weeks of pregnancy. Their companions should be listed on the same reservation and must be a first degree relative; they also must provide a legal document that states their kinship.

For more information passengers can visit an Avianca Service Center or can contact the Call Center. (For the number of Call Center in your country visit http://www.avianca.com/es-sv/call-center.aspx)