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Let’s us help you

If you have a disability, use the Contact Section.  Communicate to us, through Carla’s BOT and on our office's desk.

Please noticed that during the online purchases process, you might choose between our special services available addressed to passengers with disabilities.

 

A continuación, para navegar este componente deberá usar tab para navegar en las listas y en los textos

FAQs

We want to save you time, and know that you might have some concerns about your trip. Here you will find answers to questions you may have about our tools and services.

  • Can I change the name on my ticket?
  • Can I make ticket changes through Avianca.com?
  • What is the carry-on baggage allowance?
  • Can I fly if I’m pregnant?​

Click here to find out all the answers to the most common questions

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Contact information

  • Carla Bot

    Purchase your tickets, check your reservation and the status of your flight, check-in, updates your personal information, know the weather forecast and information about the Privacy Policy.

    Get online with Carla

  • Our locations and call center

    Search for the addresses and phone numbers of our sales offices closest to you, and clarify your concerns.

    Search now

  • Chat

    If your concern is related to our website services, we may provide the right support through this app.

    Chat

Contact us

Carla's Bot Services

It's our virtual service which allows you to get more information about booking location, travel tickets purchasing, flight status, Check-In, change your data and read the Privacy Policy.

Sales Desk and Call Center

Solves questions on our Sales Desk. Find your nearest Agent, browse phone numbers.

Chat with us

From Monday through Sunday, our chat is available with Spanish and English Speakers 6:00 a.m. to 10:00 p.m., or in Portuguese, 8:00 a.m. to 8:00 p.m. The GMT-5 time zone’s applied.

Online solutions

Find information here relevant to refunds, compensation or issues with your baggage.

Baggage incidents

Check out the solutions we provide to locate or retrieve your baggage.

Contact our call center

Compensations

If you have a pending compensation, we’ll tell you what to do.

Manage your request

Refunds

Find out in which cases we provide you with a refund.

Request a refund
Find out more

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Suggestions and complaints

We want to hear from you. Share your opinions or requests with us.

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Bogotá

Centro Administrativo Avianca

División Relaciones con el Cliente
Avenida Calle 26 No. 59-15
Bogotá - Colombia

San Salvador

TACA International Airlines, S.A.

División Relaciones con el Cliente
Avenida El Espino entre Boulevard Sur y Calle El Almendro.
Urbanización Madre Selva, Antiguo Cuscatlán La Libertad, El Salvador.