- LifeMiles online services won’t be available from February 1st to February 5th, 2019. keyboard_arrow_right
- Oops! The online LifeMiles services will be undergoing maintenance until 11am of January 12.
With Avianca, you're never alone. Whenever you need it, you can get in touch to let us know your concerns, suggestions and needs, so we can always make your experience the best.
If you have any hearing or speech impairment and would like personalized service, call us toll-free at (+503) 2267-8222 or write to us at e_solutions@avianca.com.
Remember that during the online shopping process you can request our special services for people with disabilities.
Click here to find out all the answers to the most common questions
If your concern is related to our website services, we may provide the right support through this app.
View your itinerary, check in, learn about the status of your flight, track your baggage, find out about the status of your refund, create travel reminders and...
Search for the addresses and phone numbers of our sales offices closest to you, and clarify your concerns.
Find information here relevant to refunds, compensation or issues with your baggage.
Check out the solutions we provide to locate or retrieve your baggage.
Contact our call center keyboard_arrow_rightIf you have a pending compensation, we’ll tell you what to do.
Manage your request keyboard_arrow_rightWe want to hear from you. Share your opinions or requests with us.
Enable pop-up windows on your browser to continue with the process.
Centro Administrativo Avianca
División Relaciones con el Cliente
Avenida Calle 26 No. 59-15
Bogotá - Colombia
TACA International Airlines, S.A.
División Relaciones con el Cliente
Avenida El Espino entre Boulevard Sur y Calle El Almendro.
Urbanización Madre Selva, Antiguo Cuscatlán La Libertad, El Salvador.