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Can we help you?

With Avianca, you're never alone. Whenever you need it, you can get in touch to let us know your concerns, suggestions and needs, so we can always make your experience the best.

We provide support 24/7

If you have any hearing or speech impairment and would like personalized service, call us toll-free at (+503) 2267-8222 or write to us at e_solutions@avianca.com.

Remember that during the online shopping process you can request our special services for people with disabilities.

 

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FAQs

We want to save you time, and know that you might have some concerns about your trip. Here you will find answers to questions you may have about our tools and services.

  • Can I change the name on my ticket?
  • Can I make ticket changes through Avianca.com?
  • What is the carry-on baggage allowance?
  • Can I fly if I’m pregnant?​

Click here to find out all the answers to the most common questions

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Contact information

  • Chat

    If your concern is related to our website services, we may provide the right support through this app.

    Chat

  • Carla Bot

    View your itinerary, check in, learn about the status of your flight, track your baggage, find out about the status of your refund, create travel reminders and...

    Get online with Carla

  • Our locations and call center

    Search for the addresses and phone numbers of our sales offices closest to you, and clarify your concerns.

    Search now

Online solutions

Find information here relevant to refunds, compensation or issues with your baggage.

Baggage incidents

Check out the solutions we provide to locate or retrieve your baggage.

Contact our call center

Compensations

If you have a pending compensation, we’ll tell you what to do.

Manage your request

Refunds

Find out in which cases we provide you with a refund.

Request a refund
Find out more

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Suggestions and complaints

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Bogotá

Centro Administrativo Avianca

División Relaciones con el Cliente
Avenida Calle 26 No. 59-15
Bogotá - Colombia

San Salvador

TACA International Airlines, S.A.

División Relaciones con el Cliente
Avenida El Espino entre Boulevard Sur y Calle El Almendro.
Urbanización Madre Selva, Antiguo Cuscatlán La Libertad, El Salvador.