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FAQs

We want to save you time, and know that you might have some concerns about your trip. Here you will find answers to questions you may have about our tools and services.

  • Can I change the name on my ticket?
  • Can I make ticket changes through Avianca.com?
  • What is the carry-on baggage allowance?
  • Can I fly if I’m pregnant?​

Click here to find out all the answers to the most common questions

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Contact information

  • Carla Bot

    View your itinerary, check in, learn about the status of your flight, track your baggage, find out about the status of your refund, create travel reminders and...

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    Search for the addresses and phone numbers of our sales offices closest to you, and clarify your concerns.

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    If your concern is related to our website services, we may provide the right support through this app.

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Online solutions

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Baggage incidents

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Compensations

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Bogotá

Centro Administrativo Avianca

División Relaciones con el Cliente
Avenida Calle 26 No. 59-15
Bogotá - Colombia

San Salvador

TACA International Airlines, S.A.

División Relaciones con el Cliente
Avenida El Espino entre Boulevard Sur y Calle El Almendro.
Urbanización Madre Selva, Antiguo Cuscatlán La Libertad, El Salvador.