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LifeMiles Services under manteinance due to improvements to the platform.
Adjustments to itineraries on flights to and from Lima.
Cancelled flights to and from New York and New Jersey.
Important information for travelers to and from Honduras.

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Our online purchasing service is not available at the moment. Don’t worry!
If you are purchasing from Colombia, the United States, Peru and Other Countries*, use our mobile application or
call our call center, where we will gladly serve you.

*Germany, Australia, Austria, Barbados, Barbados, Belgium, Bulgaria, China, South Korea, Croatia, Denmark, Egypt, Arab Emirates, Finland, France, Gibraltar, Greece, Haiti, the Netherlands, Hong Kong, Hungary, India, Ireland , Israel, Italy, Japan, Malaysia, Morocco, Norway, Poland, Portugal, Qatar, Romania, Russian Federation, Singapore, South Africa, Spain, Sweden, Switzerland, Suriname, Thailand, Taiwan, Turkey and Ukraine.
Deals and offers
Electronic services
- Web Check In
  Save time by checking in when you want to. It's convenient, quick and secure.
- Ticket Status
  Check your ticket by entering the requested information exactly as it appears on your purchase receipt.
- Flights Status
  Find out the status of available flights as well as the departure and arrival times of all our flights.
- Check itineraries
  Our online service lets you find out the arrival time, duration and operating days of the flights you are interested in.
- Baggage Locator
  If your baggage is delayed you can track it with this worldwide tracing system.
- Refunds request
  You can enter your refund request corresponding to unused airline tickets or taxes.
- Consult refunds
  If you made a refund request through our website, you can see your case status here.
Travel information
- Plan your trip
- Before your flight
- On board services
- Other travel services
Our company
- Corporate information
- More services
- Some partners
Other Websites

Baggage policy

Before packing, find out the dimensions, weight and items you can or cannot carry in your baggage and enjoy a flight without setbacks. Keep in mind our recommendations.

Free baggage allowance

Learn about the characteristics of baggage you can take with no additional cost in the plane’s hold.
Carry-on baggage

Know the weight, dimensions and the number of pieces you can take on the plane’s cabin.
Additional baggage

Learn about the costs for overweight baggage and the size of the baggage depending on your flight.
Dangerous goods

Check the list of dangerous goods that are not allowed on our flights.
Special baggage

You can take musical instruments and other items that need to be carefully transported.
Sports equipment

Learn about the sports items you can take in the plane’s hold.
Baggage with partner airlines

Check the baggage policy that applies if you fly with partner airlines.
Pets on board

We know how much you love your pet. Fly with it for an additional fee or take your service animal for free.
Baggage irregularities

Locate your bags anywhere in the world. We will help you in the event of loss, damage or delay.
General recommendations

Practical tips when packing, checking in and claiming your baggage.