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Baggage policy
Before packing, find out the dimensions, weight and items you can or cannot carry in your baggage and enjoy a flight without setbacks. Keep in mind our recommendations.
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Free baggage allowance
Learn about the characteristics of baggage you can take with no additional cost in the plane’s hold.
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Carry-on baggage
Know the weight, dimensions and the number of pieces you can take on the plane’s cabin.
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Additional baggage
Learn about the costs for overweight baggage and the size of the baggage depending on your flight.
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Dangerous goods
Check the list of dangerous goods that are not allowed on our flights.
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Special baggage
You can take musical instruments and other items that need to be carefully transported.
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Sports equipment
Learn about the sports items you can take in the plane’s hold.
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Baggage with partner airlines
Check the baggage policy that applies if you fly with partner airlines.
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Pets on board
We know how much you love your pet. Fly with it for an additional fee or take your service animal for free.
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Baggage irregularities
Locate your bags anywhere in the world. We will help you in the event of loss, damage or delay.
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General recommendations
Practical tips when packing, checking in and claiming your baggage.
