General recommendations​

Even though you are not present, the authorities may open and inspect your baggage; this may happen even if your baggage is wrapped in plastic. If the plastic is cut or removed, remember that we, as airline, are not responsible for this revision. 

Regardless of the type of item you choose to store your belongings in (bag, box, etc.) it must have your name and address placed on the outside for easy recognition.​

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Checking your suitcase

  • Remove the tags from previous flights.
  • Identify your baggage both inside and outside with your name, address, city, country and telephone number, including area code (of your city of origin or destination, according to your preference).
  • Check that the number of baggage tag stubs you’re given correspond to the number of checked bags and keep them with you until they’re requested at your destination.
  • Poorly packaged items can be received with a limited liability ticket.
  • If you are travelling with a connection, remember that your baggage will be checked until your final destination only if all your flights are part of the same contract of carriage. That is, if all your flights are registered on the same ticket. Otherwise, you must pick up your baggage and re-check it for the next flight when connecting. We recommend you verify the baggage policy of each airline you are flying on before travelling.

Also

 

At airports where it’s possible, and if the authorities allow it, baggage can be checked a maximum of 4 hours prior to the scheduled flight departure.

If the customs regulations allow it, baggage will checked through to the final destination. Sometimes for international flights at the connection point (especially in the U.S.), you’ll need to collect your baggage, go through the customs control, and give it back to the airline again.

 

Claiming your suitcase

 
  • F​or your safe​ty, never agree to remove, look after or carry bags for strangers.
  • Claim your bagga​​ge as soon as you arrive at the destination airport. 
  • Make sure the baggage tag matches the baggage tag you were given.
  • If you’re not able to locate your baggage on arrival, you must notify a member of the baggage staff before leaving the airport. They’ll explain the procedure to deliver your belongings. Remember you can use our baggage tracer to follow up the process.​​​​

Additional recomendations

 

Identify your baggage with something extra to make it look unique (a sticker or colored ribbons for example), to avoid another passenger taking it by mistake at the baggage carrousel.

 

 

Arrive at the airport well before your flight so you can carry out the Check In process in complete calm. 

 

We strongly advise you not to exceed the capacity of your suitcase or try to force it closed, as doing so may lead to damage when it is handled.


If it possible, weigh your baggage at home and remember it when checking in. Otherwise, verify the weight of your baggage when delivering your baggage at the airport’s check-in modules.