For the minor who is travelling
The minor must be responsible for handling his or her own carry-on baggage, electronic or valuable items.
The minor has the right to the baggage policy available for the route.
Upon disembarking the aircraft, the minor must wait for a member of our crew to guide him or her.
The minor must wait at the airport until we help him or her claim his or her baggage and accompany his or her to the airport’s exit. We will make sure that he or she is received by the authorized adult.
The minor must be presented 3 hours before the departure of the flight, for domestic and international flights.
For the guardian or responsible adult
Check the requirements and/or authorizations needed for the minor the exit and enter with the migration department at each of the countries.
Learn about the documentation that the minor needs in order to avoid inconveniences during travel.
On the day of the flight, arrive to the airport for check-in and delivery of the minor. Tell us the name, identification number, address and phone numbers of the persons delivering and receiving the minor.
Make sure that the adult who accompanies the minor remains at the airport until the flight departs and that the person receiving him or her is available when the flight arrives.