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R​efunds

Get information about our conditions for requesting a refund. Check the status of your refunds or ticket reissuance requests at avianca.com.

The online tool is not available if you redeemed your ticket with LifeMiles mileage. To obtain a corresponding refund, please contact our Call Center or visit one of our sales offices.

Request a refund

All the tickets that you intend to enter must be issued by the same airline, otherwise you must enter them as different requests. Enter the ticket number taking into consideration all digits.

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Add ticket

Do you need to cancel a ticket?

Participation in the ISPQ conference will not only improve your company’s image and credibility, but will also increase your visibility and the recognition of your products and services. There is a complete range of options for you.

Do you have any questions?

Find out about each of the steps and requisites needed to get a refund.

Contact us

If you have any questions about your refund request, email us at e_solutions@avianca.com or contact our call center.​​