Change your flight and join in

multiple

none

1. Responsibility

false

Aerovías del Continente Americano S.A. Avianca, Avianca Express, Taca International Airlines S.A., Avianca Costa Rica S.A, Avianca Ecuador S.A., Aviateca S.A ("Avianca") are responsible for these Terms and Conditions (the "T&Cs").

2. Purpose and Scope

false

The purpose of these T&Cs is to establish the procedure for voluntary rearrangement of passengers, detailing the process of Initial Contact, contact in the lounge, acceptance of the Invitation, delivery of the Benefit and other details of the voluntary flight change procedure. These Terms and Conditions will apply exclusively to those who receive the Initial Contact.

3. Validity

false

These T&Cs will be valid from their date of publication at the following link: https://www.avianca.com/en/legal-information/voluntary-flight-change/. The T&C may be modified from time to time. Any changes made will take effect once they are published at the above link. Passengers who express their intention to be voluntarily reaccommodated declare to have read, understood and accepted these T&Cs.

4. Definitions

false

<p style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem) !important; line-height: 1.5;"><b>4. Definitions</b></p>

<br/>

<p style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem) !important; line-height: 1.5;"><b>4.1. Benefit</b></p>

<br/>

<p style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem) !important; line-height: 1.5;"><b>4.1.1.</b> Refers to a document or EMD (Electronic Miscellaneous Document), the amount of which is offered to the Passenger receiving the Reaccommodation Offer in the Initial Communication email. The delivery of the Benefit will be subject to the passenger's response to the Initial Communication email within the time and in the manner described in Section 4.3.</p>

<p style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem) !important; line-height: 1.5;"><b>4.1.2.</b> The Passenger receiving the Reaccommodation Offer must verbally confirm their intention to accept the reaccommodation offer when called from the boarding gate, as described in Section 4.4.</p>

<p style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem) !important; line-height: 1.5;"><b>4.1.3.</b> The boarding gate agent will confirm the flight change, in accordance with Section 6.</p>

<p style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem) !important; line-height: 1.5;"><b>4.1.4.</b> The passenger may use the EMD to make full or partial payment for Avianca products and services. The terms and conditions applicable to this option are available at <a href="https://refunds.avianca.com/en/refund-request/" target="_blank" style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem) !important;">https://refunds.avianca.com/en/refund-request/</a>.</p>

<p style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem) !important; line-height: 1.5;"><b>4.1.5.</b> The EMD may also be redeemed for cash. The process and applicable terms and conditions are available at <a href="https://serviciosenlinea.avianca.com/Refunds/home?lang=EN" target="_blank" style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem) !important;">https://serviciosenlinea.avianca.com/Refunds/home?lang=EN</a>.</p>

<br/>

<p style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem) !important; line-height: 1.5;"><b>4.2. Passenger Receiving the Reaccommodation Offer</b></p>

<br/>

<p style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem) !important; line-height: 1.5;">Refers to the passenger receiving the Initial Communication sent by Avianca at its sole discretion. Guest Customers include all passengers traveling under the same reservation as the recipient of the Initial Communication. The Passenger receiving the Reaccommodation Offer is the holder of the information contained in the Original Booking and declares that they have full authority to act on behalf of all passengers included in the Original Booking.</p>

<br/>

<p style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem) !important; line-height: 1.5;"><b>4.3. Initial Communication or Invitation</b></p>

<br/>

<p style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem) !important; line-height: 1.5;">Refers to the email sent to the Passenger receiving the Reaccommodation Offer informing them of the possibility of voluntarily changing their Original Booking for a Later or Alternative Flight and receiving a Benefit in return.</p>

<p style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem) !important; line-height: 1.5;">The Passenger receiving the Reaccommodation Offer may respond to the Invitation by selecting the applicable option up to 60 minutes before the scheduled departure time of the Original Booking. If the passenger does not respond, the Invitation will be considered null and void.</p>

<p style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem) !important; line-height: 1.5;">Once the Passenger receiving the Reaccommodation Offer responds, their status will be reflected in Avianca's flight management system. However, the flight change will only take place if required and once it has been confirmed in person with the Passenger receiving the Reaccommodation Offer at the boarding gate.</p>

<br/>

<p style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem) !important; line-height: 1.5;"><b>4.4. Boarding Gate Announcement</b></p>

<br/>

<p style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem) !important; line-height: 1.5;">Avianca will be responsible for announcing and calling passengers who responded to the Initial Communication. This announcement will be made at the boarding gate on the date and time of the Original Booking. The boarding gate agent will request verbal confirmation of the passenger's willingness to change their reservation to an Alternative Flight and, if applicable, will provide the corresponding Benefit after the flight has closed.</p>

<p style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem) !important; line-height: 1.5;">When called at the boarding gate, the Passenger receiving the Reaccommodation Offer may withdraw their intention to accept the flight change regardless of the response previously provided to the Initial Communication. In such case, the Original Booking will remain unchanged.</p>

<br/>

<p style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem) !important; line-height: 1.5;"><b>4.5. Alternative Flight</b></p>

<br/>

<p style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem) !important; line-height: 1.5;">Refers to a flight different from the one included in the Original Booking and offered as an option either in the Initial Communication or at the airport by the boarding gate agent.</p>

<br/>

<p style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem) !important; line-height: 1.5;"><b>4.6. Personal Data</b></p>

<br/>

<p style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem) !important; line-height: 1.5;">Refers to any information relating to an identified or identifiable natural person.</p>

<br/>

<p style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem) !important; line-height: 1.5;"><b>4.7. Original Booking</b></p>

<br/>

<p style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem) !important; line-height: 1.5;">Refers to the fare, schedule, itinerary and additional services originally selected by the Guest Customer during the ticket purchase process. The Original Booking remains valid until the date and time of travel. Therefore, the Passenger receiving the Reaccommodation Offer must report to the boarding gate according to the details of the Original Booking.</p>

<br/>

<p style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem) !important; line-height: 1.5;"><b>4.8. Personal Data Subject</b></p>

<br/>

<p style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem) !important; line-height: 1.5;">Any person whose identity can be determined, directly or indirectly, and whose personal data is subject to processing.</p>

<br/>

<p style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem) !important; line-height: 1.5;"><b>4.9. Journey</b></p>

<br/>

<p style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem) !important; line-height: 1.5;">Refers to the portion of a trip between two consecutive points on an itinerary.</p>

5. Terms and conditions

false

<p style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem) !important; line-height: 1.5;"><b>5.1. General</b></p>

<br/>

<p style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem) !important; line-height: 1.5;"><b>5.1.1.</b> Avianca's Contract of Carriage and its terms and conditions apply to all bookings, including Original Bookings modified as a result of the Invitation accepted by the Invited Customer. The Invited Customer must review and accept the Contract of Carriage available at <a href="https://www.avianca.com/en/legal-information/contract-of-carriage/" target="_blank" style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem) !important;">https://www.avianca.com/en/legal-information/contract-of-carriage/</a>. The laws applicable to the Journey's origin shall govern.</p>

<br/>

<p style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem) !important; line-height: 1.5;"><b>5.1.2.</b> Only the person registered as the lead passenger or booking holder in the Original Booking may respond to the Initial Contact and must be at least 18 years old. Any response submitted by a minor shall be considered null and void.</p>

<p style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem) !important; line-height: 1.5;"><b>5.1.3.</b> The Initial Contact and boarding gate announcement will be made solely at Avianca's discretion to the Invited Customers selected by Avianca.</p>

<br/>

<p style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem) !important; line-height: 1.5;"><b>5.2. Initial Contact and Invitation Response</b></p>

<br/>

<p style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem) !important; line-height: 1.5;"><b>5.2.1.</b> Within the 48 hours prior to the Journey in the Original Booking, Avianca may contact the Invited Customer to voluntarily change one or more Journey segments to an Alternative Flight in exchange for a Benefit.</p>

<p style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem) !important; line-height: 1.5;"><b>5.2.2.</b> An Invited Customer who receives the Initial Contact must still arrive at the airport on the date of the flight included in the Original Booking.</p>

<p style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem) !important; line-height: 1.5;"><b>5.2.3.</b> If the Original Booking includes multiple passengers, the person who receives and responds to the Initial Contact declares that they are authorized by the other passengers to modify the Original Booking to an Alternative Flight. A Benefit will be provided for each passenger.</p>

<p style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem) !important; line-height: 1.5;"><b>5.2.4.</b> The Invited Customer must respond through the Invitation email by clicking the applicable option, in accordance with Section 4.3 of these T&amp;Cs.</p>

<p style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem) !important; line-height: 1.5;"><b>5.2.5.</b> If the Original Booking of an Invited Customer is modified or canceled after the Initial Contact, the Invitation will be considered null and void.</p>

<p style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem) !important; line-height: 1.5;"><b>5.2.6.</b> If the Invited Customer does not respond to the Initial Contact, they will not be eligible to receive the Benefit or the Alternative Flight.</p>

<br/>

<p style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem) !important; line-height: 1.5;"><b>5.3. Boarding Gate Announcement</b></p>

<br/>

<p style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem) !important; line-height: 1.5;"><b>5.3.1.</b> From the moment the Invited Customer receives the Initial Contact email until 60 minutes before the departure time of the flight in the Original Booking, they may respond to the Invitation through the link included in the email.</p>

<p style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem) !important; line-height: 1.5;"><b>5.3.2.</b> At its sole discretion, Avianca may use the boarding gate announcement to request verbal confirmation from the passenger of their interest in accepting the Invitation to change their booking to an Alternative Flight.</p>

<p style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem) !important; line-height: 1.5;"><b>5.3.3.</b> Once the Invited Customer verbally confirms their willingness to volunteer to be reaccommodated on an Alternative Flight after the flight has closed, they will receive the Benefit within the timeframe indicated in the Initial Contact email.</p>

<p style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem) !important; line-height: 1.5;"><b>5.3.4.</b> During the boarding gate announcement, the Invited Customer may verbally withdraw their intention to volunteer, regardless of their response to the Initial Contact.</p>

<p style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem) !important; line-height: 1.5;"><b>5.3.5.</b> Invited Customers will be called at the boarding gate based on the number of volunteers required by Avianca.</p>

<p style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem) !important; line-height: 1.5;"><b>5.3.6.</b> If Invited Customers are not called at the boarding gate, transportation will continue under the terms of the original Contract of Carriage. This shall not constitute a breach by Avianca or create any entitlement in favor of the Invited Customer.</p>

6. Changes to the Original Booking

false

<p style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem) !important; line-height: 1.5;">
  <strong>6.1.</strong> Once the Passenger receiving the Reaccommodation Offer has expressed their intention to accept a change to an Alternative Flight when the announcement is made and the passenger is called to the boarding lounge, this passenger acknowledges that Avianca's staff may modify the Original Booking. If the customer declines, their original Reservation will remain.
</p>

<p style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem) !important; line-height: 1.5;">
  <strong>6.1.1.</strong> Avianca will make its best effort to ensure that the Passenger receiving the Reaccommodation Offer and accepting the Offer can maintain all the additional services purchased in the Original Booking for the Alternative Flight. To make the refund effective, the client must request it at the following link, in which the terms and conditions and the process to follow are described:
  <a href="https://serviciosenlinea.avianca.com/Refunds/home?lang=EN" target="_blank">
    https://serviciosenlinea.avianca.com/Refunds/home?lang=EN
  </a>
</p>

<p style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem) !important; line-height: 1.5;">
  Should the Passenger receiving the Reaccommodation Offer wish to include an add-on, such as seat selection or a change of fare for the Alternative Flight, they must pay for it at the time of accepting the Offer.
</p>

<p style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem) !important; line-height: 1.5;">
  <strong>6.2.</strong> The airline's staff will confirm the Alternative Flights at the boarding lounge.
</p>

<p style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem) !important; line-height: 1.5;">
  <strong>6.3.</strong> The fare conditions of the Original Booking continue to apply to the Alternative Flight booking.
</p>

<p style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem) !important; line-height: 1.5;">
  <strong>6.4.</strong> The applicable laws and terms and conditions shall apply to the fare, always in compliance with the regulations of the country of origin for each segment's routes.
</p>

7. Final Provisions

false

<p style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem) !important; line-height: 1.5;">
  <strong>7.1. Cancellations:</strong> in the event that the Guest Customer decides to cancel the reservation of the Subsequent or Alternative Flight on which they were going to travel, the cancellation conditions of the fare purchased on said flight will apply.
</p>

<p style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem) !important; line-height: 1.5;">
  <strong>7.2. Good faith:</strong> the Parties will act in good faith for strict compliance with these T&amp;Cs, especially for the assignment and use of the Benefit. Avianca may cancel the Benefit in the event of any breach of these T&amp;Cs, improper use of the Benefit or other similar cases.
</p>

<p style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem) !important; line-height: 1.5;">
  <strong>7.3. Add-ons:</strong> these T&amp;Cs must be read together with our Transport Terms and Conditions
  <a href="/en/legal-information/contract-of-carriage" target="_blank">
    https://www.avianca.com/en/legal-information/contract-of-carriage
  </a>,
  the Terms of Use of our Website
  <a href="/en/legal-information/terms-and-conditions-digital-channels" target="_blank">
    https://www.avianca.com/en/legal-information/terms-and-conditions-digital-channels
  </a>
  and our Privacy and Data Protection Policy
  <a href="/en/legal-information/privacy-policy" target="_blank">
    https://www.avianca.com/en/legal-information/privacy-policy.
  </a>
</p>

<p style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem) !important; line-height: 1.5;">
  <strong>7.4. Fortuitous event and Force Majeure:</strong> Avianca will not be responsible for failing to comply with these T&amp;Cs due to unforeseen and unavoidable circumstances, beyond reasonable control, without any type of penalty with regard to failing to comply with the T&amp;Cs or compensation in favor of the Passenger receiving the Reaccommodation Offer.
</p>

<p style="font-size: clamp(0.875rem, 0.36vw + 0.765rem, 1rem) !important; line-height: 1.5;">
  <strong>7.5. Prohibition of Accumulation:</strong> passengers receiving the Reaccommodation Offer will not be eligible for the Benefit if they have previously received any other form of compensation within the framework of any voluntary reaccommodation program.
</p>