What can we do for you?

multiple

none

Contact from Colombia

false

• Contact center:
  +57 601 794 8488
  +57 601 307 3940

<div style="margin-bottom:16px;"></div>

Calls from Bogota or cell phones in Colombia

• Rest of the country: +57 01 800 018 9810

<div style="margin-bottom:16px;"></div>

National toll-free lines from landline numbers

• Travel agencies line: 01 800 0183 098

Contact from North America

false

Canada

<div style="margin-bottom:16px;"></div>

• Contact center: +1 800 722 8222

<div style="margin-bottom:16px;"></div>

United States

<div style="margin-bottom:16px;"></div>

• Contact center: +1 866 919 0081
• TDD Services (Telephone for the Hearing Impaired) for people with hearing and speech limitations: +1 844 413 7044
• Calls made within the United States can be placed by phone using the free hotline for air travelers with disabilities at +1 800 778 4838 (voice) or +1 800 455 9880 (TTY)
• Air Consumer Protection Division at +1 202 366 2220 (voice) or +1 202 366 0511 (TTY)
• Correspondence to the Air Consumer Protection Division, C-75, U.S. Department of Transportation, 1200 New Jersey Ave., SE., West Building, Room W96-432, Washington, DC 20590, and on the Air Consumer Protection Office website www.transportation.gov/airconsumer.

<div style="margin-bottom:16px;"></div>

Mexico

<div style="margin-bottom:16px;"></div>

• Contact center: +52 800 953 2753

Contact from Central America

false

Costa Rica

<div style="margin-bottom:16px;"></div>

• Contact center: +506 4002 3320
  Linha local

<div style="margin-bottom:16px;"></div>

El Salvador

<div style="margin-bottom:16px;"></div>

• Contact center: +503 2113 0483

<div style="margin-bottom:16px;"></div>

Guatemala

<div style="margin-bottom:16px;"></div>

• Contact center: +502 2314 0941

<div style="margin-bottom:16px;"></div>

Honduras

<div style="margin-bottom:16px;"></div>

• Contact center: +504 2262 0036

<div style="margin-bottom:16px;"></div>

Honduras

<div style="margin-bottom:16px;"></div>

• Contact center: +505 7517 5270

<div style="margin-bottom:16px;"></div>

Panama

<div style="margin-bottom:16px;"></div>

• Contact center: +507 833 7665
• Rest of the country: +507 800 203 5648
  National landline toll-free number

<div style="margin-bottom:16px;"></div>

Porto Rico

<div style="margin-bottom:16px;"></div>

• Contact center: +1 866 919 0081

<div style="margin-bottom:16px;"></div>

Dominican Republic

<div style="margin-bottom:16px;"></div>

• Contact center: +1 829 607 2143

Contact South America

false

Argentina

<div style="margin-bottom:16px;"></div>

• Contact center: +54 0800 345 0897

<div style="margin-bottom:16px;"></div>

Aruba

<div style="margin-bottom:16px;"></div>

• Contact center: +297 588 0059

<div style="margin-bottom:16px;"></div>

Brazil

<div style="margin-bottom:16px;"></div>

• Contact center: +55 0800 727 8957
• Reclamações e sugestões: +55 0800 724 8753
• Serviço TDD no Brasil: +55 0800 724 8754

<div style="margin-bottom:16px;"></div>

Bolivia

<div style="margin-bottom:16px;"></div>

• Contact center: +591 5072 1033

<div style="margin-bottom:16px;"></div>

Curacao

<div style="margin-bottom:16px;"></div>

• Contact center: +5999 846 0046

<div style="margin-bottom:16px;"></div>

Chile

<div style="margin-bottom:16px;"></div>

• Contact center: +56 800 004 145

<div style="margin-bottom:16px;"></div>

Ecuador

<div style="margin-bottom:16px;"></div>

• Contact center: +593 2342 2641

<div style="margin-bottom:16px;"></div>

Guyana

<div style="margin-bottom:16px;"></div>

• Contact center:
  +592 226 0090
  +592 510 9751

<div style="margin-bottom:16px;"></div>

Paraguay

<div style="margin-bottom:16px;"></div>

• Contact center:
  +595 009 800 110 555
  +595 21 728 9174
  +595 21 728 9562
  +595 21 728 9591
  +595 21 728 9632
  +595 21 728 9648

<div style="margin-bottom:16px;"></div>

Linha nacional gratuita a partir de telefones fixos

<div style="margin-bottom:16px;"></div>

Peru

<div style="margin-bottom:16px;"></div>

• Contact center e bagagem
  +51 1 701 3435
  Chamadas de telefones fixos e celulares
• +51 0 800 80459+51 0 800 80460
  Linha nacional gratuita a partir de telefones fixos

<div style="margin-bottom:16px;"></div>

Uruguay

<div style="margin-bottom:16px;"></div>

• Contact center: +598 000 405 4036

<div style="margin-bottom:16px;"></div>

Venezuela

<div style="margin-bottom:16px;"></div>

• Contact center: +58 261 770 0048

Contact from Europe

false

Spain

<div style="margin-bottom:16px;"></div>

• Contact center: +34 800 000 010
  Linha nacional gratuita
• Contact center: +34 912 159 076
  Linha local Madrid
• Contact center: +34 930 038 052
  Linha local Barcelona

<div style="margin-bottom:16px;"></div>

United Kingdom

<div style="margin-bottom:16px;"></div>

• Contact center: +44 800 026 0402

<div style="margin-bottom:16px;"></div>

France

<div style="margin-bottom:16px;"></div>

• Contact center: +33 157 959 469

<div style="margin-bottom:16px;"></div>

Germany

<div style="margin-bottom:16px;"></div>

• Contact center: +49 800 627 1070

multiple

none

Spain

false

Madrid

<div style="margin-bottom:16px;"></div>

• Adolfo Suárez ​​Airport

  • Address: Airport Adolfo Suárez Madrid Terminal 4, Mostradores 960 al 969.
  • ​​ Phone number: +34 913 337 053.
  • Hours: every day 06:30 to 16:00 - 21:30 to 02:00.

United Kingdom

false

London

<div style="margin-bottom:16px;"></div>

• Heathrow Airport

  • Address: Heathrow Airport (Terminal 2)
  • Phone number: +44 208 976 7846
  • Hours: every day 17:00 to 20:00.

multiple

none

El Salvador

false

San Salvador

<div style="margin-bottom:16px;"></div>

• International Airport Monseñor Oscar A. Romero
• Address: Autopista Comalapa, Comalapa, El Salvador
• Hours: daily 04:20 to 21:00.

<div style="margin-bottom:16px;"></div>

• Galerías

  • Address: Paseo General Escalón, Centro Comercial Galerías primer nivel, local 137A, San Salvador.
  • Phone Number: +503 2267 8222.
  • Hours: Monday to Friday 09:00 to 17:30. Saturdays 09:00 to 13:00.

Guatemala

false

Ciudad de Guatemala

<div style="margin-bottom:16px;"></div>

• Hincapié

  • Address: Avenida Hincapié 12-22 Zona 13.
  • Phone number: +502 2 279 8222.
  • Hours: Monday to Friday 09:00 to 13:00 - 14:00 to 17:00 Saturdays 09:00 to 13:00.

Nicaragua

false

Managua

<div style="margin-bottom:16px;"></div>

• Centro Financiero Invercasa

  • Address: Centro Financiero Invercasa Torre II, Primer Piso, Módulo C
  • Phone number: +505 2276 9960 Ext. 2244
  • Hours: Monday to Friday from 09:00 to 17:00. Saturday from 09:00 to 12:00.

multiple

none

Ecuador

false

Guayaquil

• José Joaquín de Olmedo Airport (departures area)

  • Address: Av. de las Américas, Guayaquil 090513.
  • Hours: Monday to Sundays 08:00 to 16:00.

Quito

<div style="margin-bottom:16px;"></div>

• Astana

  • Address: Av. República de El Salvador N34-311 y Moscú.
  • Phone number: +593 2 294 3100.
  • Hours: Monday to Friday 09:00 to 17:00.

<div style="margin-bottom:16px;"></div>

San Cristóbal Island

<div style="margin-bottom:16px;"></div>

• San Cristóbal Island Airport
  • Hours: Monday to Friday 08:00 to 12:00 and 13:30 to 16:30.

multiple

none

Armenia

false

avianca Unicentro Armenia

<div style="margin-bottom:16px;"></div>

• Address: Carrera 14 # 6-02 Local S-103.
• Phone number: +57 606 731 4937 Ext. 761.
• Hours: Monday to Saturday 10:00 to 13:00 - 14:00 to 19:00.

Barranquilla

false

Gran Boulevard

<div style="margin-bottom:16px;"></div>

• Address: Carrera 53 # 100 - 50 local 2-17 Centro Comercial Blue Gardens
• Phone number: +57 605 314 8547.
• Hours: Monday to Friday 08:30 to 13:00 - 14:00 to 18:00. Saturday 08:30 - 13:30.

<div style="margin-bottom:16px;"></div>

REX Ernesto Cortissoz Airport

<div style="margin-bottom:16px;"></div>

• Address: Calle 30 km 7 Aeropuerto Ernesto Cortissoz, Soledad, Barranquilla
• Phone number: +57 605 393 0803
• Cell: +57 324 298 5212
• Hours: Monday to Saturday 05:00 to 20:50. Sundays and holidays 08:00 to 17:50

Bogota

false

Andino

<div style="margin-bottom:16px;"></div>

• Address: Calle 81 # 11-58.
• Phone number: +57 601 616 2501.
• Hours: Monday to Friday 10:00 to 18:00. Saturday 10:00 to 13:00.

<div style="margin-bottom:16px;"></div>

Centro Comercial Unicentro

<div style="margin-bottom:16px;"></div>

• Address: Avenida 15 # 123-30. Local 20-02.
• Phone number: +57 320 879 3151.
• Hours: Monday to Saturday 08:00 to 19:00 continuous schedule. Sundays and holidays 10:00 to 16:00 continuous schedule.

Bucaramanga

false

Palonegro Airport

• Address: Aeropuerto Palonegro Piso 2. Lebrija, Santander
• Phone number: +57 320 882 7381
• Hours: Monday to Saturday: 05:00 to 21:00. Sundays and holidays: 09:00 to 19:00.

Cabecera

• Address: Carrera 35a # 51–76 Local 36, Centro Comercial Cabecera III etapa
• Phone number: +57 604 444 0050 Ext. 751
• Hours: Monday to Friday 08:00 to 17:00. Saturday 08:00 to 13:00.

Centro Comercial Cacique

<div style="margin-bottom:16px;"></div>

• Address: Transversal 93 # 34-99 Local 176
• Phone number: +57 604 444 0050 Ext. 754
• Hours: Monday to Friday 09:00 to 18:00. Saturday 10:00 to 16:00.

<div style="margin-bottom:16px;"></div>

Centro Comercial Cañaveral

<div style="margin-bottom:16px;"></div>

• Address: Calle 30 # 25-71 P-1 Frente Local Davivienda
• Phone number: +57 320 882 7381
• Hours: Monday to Friday 08:00 to 12:00 - 14:00 to 18:00. Saturday 10:00 to 12:00 - 13:00 to 16.00.

Cali

false

Alfonso Bonilla Aragón Airport (formerly Palmaseca Airport)

• Address: Km 9 de Palmira - Valle del Cauca
• Phone number: +57 602 666 3028 Ext. 5301
• Hours: everyday 04:00 to 20:45.

avianca Chipichape

• Address: Calle 38 # 6AN-35. Centro Comercial Chipichape pasillo 5 Local 816
• Phone number: +57 602 308 7343 Cell: +57 321 892 6695
• Hours: Monday to Saturday: 09:00 to 19:00.

Centro Comercial Palmetto Plaza

• Address: Centro Comercial Palmetto Plaza Calle 9 # 48-81 Local 210
• Phone number: +57 602 487 5550 Ext. 162
• Hours: Monday to Wednesday 09:00 to 13:00 - 14:00 to 19:00. Thursday and Friday 10:00 to 13:00 - 14:00 to 19:00. Saturdays 10:00 to 13:00.

Cosmocentro

• Address: Calle 5 # 50-103. Local 282 B
• Phone number: +57 602 487 5550 Ext. 155 - 202 - 203
• Hours: Monday to Friday 08:00 to 20:00. Saturdays 09:00 to 19:30.

Hotel Intercontinental

• Address: Carrera 1A Oeste # 2-72 Local 10
• Phone number: +57 314 788 4642
• Hours: Monday to Friday: 09:00 to 12:00 - 13:00 to 18:00. Saturdays: 09:00 to 13:00.

La 14 de Calima

• Address: Carrera 1 N # 70-00 semisótano
• Phone number: +57 602 487 5550 Ext. 134 - 207
• Hours: Monday to Wednesday 09:00 to 13:00 - 14:00 to 19:00. Thursday and Friday 10:00 to 13:00 - 14:00 to 19:00. Saturdays 10:00 to 13:00.

Palmira

• Address: Calle 30 # 30-42
• Phone number: +57 602 487 5550 Ext. 1038
• Hours: Monday to Friday 08:00 to 12:00 - 14:00 to 18:00. Saturdays 08:00 to 12:00.

Santa Mónica

• Address: Calle 29 Norte # 6Bis–45
• Phone number: +57 602 487 5550 Ext. 1011 - 183 - 184 - 179
• Hours: Monday to Friday 08:00 to 18:00. Saturdays 09:00 to 13:00.

Unicentro

<div style="margin-bottom:16px;"></div>

• Address: Carrera 100 # 5-169 Local 136
• Phone number: +57 602 487 5550 Ext. 153 - 200 - 201
• Hours: Monday to Friday 08:00 to 20:00. Saturdays 08:00 to 19:30. Sundays and holidays 10:00 to 13:00 - 14:00 to 18:00.

<div style="margin-bottom:16px;"></div>

Jardín Plaza

<div style="margin-bottom:16px;"></div>

• Address: Calle 16 # 98-200, diagonal hallway, Stradivarius, Jardín Plaza Shopping Center
• Phone number: +57 602 487 5550 Ext. 1051
• Hours: Monday to Saturday 10:00 to 20:00. Sundays and holidays 11:00 to 20:00.

Cartagena

false

Rafael Núñez Airport

<div style="margin-bottom:16px;"></div>

• Phone number: +57 301 200 4738
• Hours: Monday to Sunday from 04:00 to 21:00.

Cúcuta

false

Camilo Daza Airport

<div style="margin-bottom:16px;"></div>

• Address: Airport Camilo Daza L 1-202
• Phone number: +57 607 587 2626
• Hours: Monday to Sunday from 06:30 to 20:00 in continuous shift.

<div style="margin-bottom:16px;"></div>

Main Office La Playa

<div style="margin-bottom:16px;"></div>

• Address: Avenida 0 # 13-84
• Phone number: +57 607 571 6151
• Hours: Monday to Friday 08:30 to 12:00 and 14:30 to 18:30. Saturdays 08:30 to 13:00.

Manizales

false

Edificio Torre Panorama

<div style="margin-bottom:16px;"></div>

• Address: Carrera 23 #62-16, Avenida Santander, Local 110
• Phone number: +57 606 314 8150 Ext. 781
• Hours: Monday to Friday 08:00 to 12:30 - 13:45 to 17:45. Saturdays 08:00 to 13:00.

Medellin

false

José María Córdova Airport

• Phone number: +57 604 562 2901
• Hours: everyday 04:30 to 21:45

Centro Comercial Viva Laureles

• Address: Calle 81 # 37–100 Local CL 003
• Phone number: +57 604 444 0050 Ext. 718
• Hours: Monday to Saturday 10:00 to 13:00 - 14:00 to 19:00. Sundays and holidays 12:00 to 17:00.

Central Guayabal

• Address: Calle 10 # 56-06
• Phone number: +57 604 444 0050 Ext. 711
• Hours: Monday to Friday 08:00 to 18:00. Saturdays 08:00 to 12:00.

Centro Comercial Los Molinos

• Address: Calle 30A # 82A-26 Local 2329 Sótano 2
• Phone number: +57 604 444 0050 Ext. 715 - 716
• Hours: Monday to Saturday 10:00 to 13:00 - 14:00 to 19:00.

Centro Comercial Unicentro

• Address: Carrera 66B # 34A-76 Local 29
• Phone number: +57 604 444 0050 Ext. 715 - 716
• Hours: Monday to Saturday 09:00 to 20:00. Sundays and holidays 10:00 to 16:00.

Centro Comercial El Tesoro

• Address: Carrera 25 A # 1A sur-45 Plaza Norte sector Ankara
• Phone number: +57 604 444 0050 Ext. 710
• Hours: Monday to Saturday 10:00 to 13:00 - 14:00 to 19:00.

Centro Comercial Oviedo

<div style="margin-bottom:16px;"></div>

• Address: Carrera 43A # 6 sur-15 Local 119
• Phone number: +57 604 444 0050 Ext. 704 - 719 - 720
• Hours: Monday to Friday 08:00 to 20:00. Saturdays 09:00 to 19:00. Sundays 11:00 to 19:00.

<div style="margin-bottom:16px;"></div>

Avianca Mayorca

<div style="margin-bottom:16px;"></div>

• Address: calle 51 Sur #48-57, Centro comercial Mayorca Etapa 1
• Phone number: +57 604 444 0050 Ext. 727
• Hours: Monday to Saturday 10:00 to 13:00 - 14:00 to 19:00.

Pasto

false

Antonio Nariño Chachaguí Airport

• Phone number: +57 317 434 2488
• Hours: Monday to Sunday 06:30 to 17:30.

Centro comercial Sebastián de Belalcázar

<div style="margin-bottom:16px;"></div>

• Address: Carrera 26 # 19-68 Local 4
• Phone number: +57 602 737 4010 - +57 321 895 1484
• Hours: Monday to Friday 08:00 to 18:30. Saturdays 08:00 to 13:00.

<div style="margin-bottom:16px;"></div>

Centro Comercial Unicentro

<div style="margin-bottom:16px;"></div>

• Address: Calle 11 No. 34 - 78 Local 105
• Phone number: +57 602 737 7336 - +57 313 759 0497
• Hours: Monday to Saturday 09:00 to 20:00. Sundays and holidays 10:00 to 19:00.

Pereira

false

Estación Central

• Address: Calle 20 # 6-26 Local 101
• Phone number: +57 606 314 8150 Ext. 770
• Hours: Monday to Friday 08:00 to 18:00. Saturdays 08:00 to 13:00.

Centro Comercial Parque Arboleda

<div style="margin-bottom:16px;"></div>

• Address: Carrera 14 # 5-20 Zona Común primer nivel
• Phone number: +57 606 314 8150 Ext. 771
• Hours: Monday to Saturday 10:00 to 13:00 - 14:00 to 19:00.

<div style="margin-bottom:16px;"></div>

Matecaña Airport

<div style="margin-bottom:16px;"></div>

• Address: Km 4 vía Cerritos. Front Office Nro. 12 — Segundo piso
• Phone number: +57 606 314 8150
• Hours: Monday to Sunday 07:00 to 16:00.

Popayán

false

Guillermo León Valencia Airport

<div style="margin-bottom:16px;"></div>

• Phone number: +57 320 695 8999
• Hours: Monday to Friday 08:00 to 18:00. Saturday 08:00 to 13:00.

Riohacha

false

Centro Riohacha

<div style="margin-bottom:16px;"></div>

• Address: Calle 7 #7-04 Local 2
• Phone number: +57 320 879 3151
• Hours: Monday to Friday 08:00 to 12:00 - 14:00 to 18:00. Saturdays 09:00 to 14:00.

San Andrés

false

Centro San Andrés

<div style="margin-bottom:16px;"></div>

• Address: Avenida Colón Edificio Salazar Local 3
• Phone number: +57 318 280 0855 - +57 317 760 5619 - +57 316 347 7984
• Hours: Monday to Friday 07:00 to 20:00. Saturdays 07:00 to 19:00. Sundays and holidays 14:00 to 18:00 (Back office).

Santa Marta

false

Simón Bolívar Airport

• Address: Avenida Aeropuerto Km. 80, Local LO-11-012A
• Phone numbers: +57 317 403 5551 - +57 310 397 3168 - +57 317 667 5044
• Hours: Monday to Friday 07:00 to19:00. Saturdays, Sundays and holidays 08:00 to 17:00

Centro Santa Marta

• Address: Calle 14 # 3-03 Local 1 centro histórico
• Phone number: +57 317 667 5044
• Hours: Monday to Friday 08:00 to 12:00 - 14:00 to 18:00. Saturdays 09:00 to 13:00.

Centro comercial Ocean Mall

<div style="margin-bottom:16px;"></div>

• Address: Calle 29 # 15-100 Local L2-4
• Phone numbers: +57 605 430 0909 - +57 317 646 6024
• Hours: Monday to Friday 09:00 to 13:00 - 14:00 to 18:00. Saturdays 09:00 to 14:00

<div style="margin-bottom:16px;"></div>

Centro comercial Prado Plaza

<div style="margin-bottom:16px;"></div>

• Address: Carrera 4 #26-40 Local 108
• Phone numbers: +57 605 431 2768 - +57 605 431 2020 - +57 314 593 7004 - +57 316 830 2577
• Hours: Monday to Friday 08:00 to 12:00 - 14:00 to 18:00. Saturdays 09:00 to 13:00.

Valledupar

false

Centro Valledupar

<div style="margin-bottom:16px;"></div>

• Address: Avenida Hurtado Dg 10 # 6N-15 C.C. Guatapuri P2 -L018
• Phone number: +57 320 592 1148 Hours:
• Hours: Monday to Friday 08:00 to 18:00. Saturdays 09:00 to 14:00.

multiple

none

Australia

false

Sydney

<div style="margin-bottom:16px;"></div>

• GSA Australia
  • Hours: Monday to Friday 09:00 to 17:00. Phone number: +61 257 004 003

South Korea

false

Seol

<div style="margin-bottom:16px;"></div>

• GSA South Korea - Pacific Air Agency

  • Address: 3F, E-plaza Bldg, 25 Sejong-daero 4-gil, Jung-gu, Seoul, South Korea 04527
  • Phone number: +822 317 8876
  • Hours: Monday to Friday 09:00 to 17:00.

China

false

Guangzhou

<div style="margin-bottom:16px;"></div>

• GSA Guangzhou

  • Address: Room 15D, Annex Building A, 339 Huanshi East Road, Yuexiu District, Guangzhou, China
  • Phone number: +86 400 880 4134
  • Hours: Monday to Friday 09:00 to 18:00.

<div style="margin-bottom:16px;"></div>

Shangai

<div style="margin-bottom:16px;"></div>

• GSA Shangai

  • Address: Room 15D, Annex Building A, 339 Huanshi East Road, Yuexiu District, Guangzhou, China
  • Phone number: +86 400 880 4134
  • Hours: Monday to Friday 09:00 to 18:00.

Hong Kong

false

Hong Kong

<div style="margin-bottom:16px;"></div>

• GSA Hong Kong

  • Address: Room 4212, 42/F Metroplaza 2, 223 Hong Kong Road, Kwai Chung, NT HK
  • Phone number: +86 400 880 4134
  • Hours: Monday to Friday 09:00 to 18:00.

India

false

Delhi

<div style="margin-bottom:16px;"></div>

• GSA India

  • GSA India Address: 118, Ansal Bhawan 16, KG Marg Delhi, 110001
  • Phone number: +91 11 432 32211
  • Hours: Monday to Friday 09:00 to 17:00.

Israel

false

Tel Aviv

<div style="margin-bottom:16px;"></div>

• Address: Laskov 3 5473603
• Phone number: +972 3691 5580​​
• Hours: Sunday to Thursday 09:00 to 16:00.

Japan

false

Tokyo

<div style="margin-bottom:16px;"></div>

• GSA Tokyo Address:

  • 8F ATT New Tower, 2-11-7, Akasaka, Minato-ku 107-0052.
  • Phone number: +81 50 3388 2939
  • Hours: Monday to Friday 09:00 to 17:00.

New Zeland

false

Auckland

<div style="margin-bottom:16px;"></div>

• GSA Nova Zeland
  • Hours: Monday to Friday 09:00 to 17:00.

Singapore

false

Singapore

<div style="margin-bottom:16px;"></div>

• Singapore GSA Singapore - Tripure Aviation PTE LTD

  • Address: 10 Ubi Crescent #05-08 Ubi Techpark Lobby A, 408564
  • Phone number: +65 934 4382
  • Hours: Monday to Friday 09:00 to 17:00.

Taiwan

false

Taipei

<div style="margin-bottom:16px;"></div>

• GSA Taiwan – GSA Express Travel Service Co., Ltd.

  • Address: 220, 7F-2, Song Jiang Road
  • Phone number: +886 2 2567 5578
  • Hours: Monday to Friday 09:00 to 17:30.

multiple

none

What is the fastest way to contact you?

false

The fastest option is the online chat or the help center, where you can find answers to common questions with no wait time.

Where can I check the status of my refund?

false

You can do this by accessing "My booking" and selecting the "Check status" option.

What should I do if my flight was cancelled or delayed?

false

If your flight is affected, you can manage it online or contact our urgent assistance channel to get immediate help.

How can I contact LifeMiles?

false

Visit the LifeMiles section for questions related to miles, redemptions, or your account status.

Where can I report a baggage problem?

false

You can do this through the online baggage section or at the airport upon arrival.