Accessibility Statement for Avianca's Marketing Landing Pages

Current conformance status and ongoing efforts

At Avianca, we are committed to providing an inclusive and accessible online experience for all users. To achieve this, we follow the Web Content Accessibility Guidelines (WCAG) 2.1 and comply with Section 508 of the Rehabilitation Act, which establishes accessibility requirements for digital content. These standards help ensure our website is accessible to individuals with disabilities, enhances compatibility with assistive technologies, and improves the overall user experience, as we also comply with the European Accessibility Act (EAA) and Canadian accessibility laws to ensure an inclusive experience for a global audience.

WCAG 2.1 defines three levels of accessibility: A, AA, and AAA. We have chosen to align Avianca's Marketing website with Level A and AA standards to foster a more accessible digital environment.

To support our commitment to accessibility, we have partnered with certified industry experts, who are guiding us in implementing best practices and achieving WCAG 2.1 Level A and AA compliance. Our efforts are ongoing, and we continuously work to improve accessibility and ensure that all content is available to everyone.

Our accessibility specialist partners conduct manual testing using NVDA, JAWS, or VoiceOver on Windows and Mac operating systems, as appropriate. Additionally, proprietary software is used for automated testing to identify and address potential accessibility barriers.

We regularly monitor our website to uphold our commitment to accessibility and provide an optimal experience for the widest possible audience. If you encounter any accessibility barriers or have concerns about the usability of our site, please contact us using the information below. We will make every reasonable effort to address your concerns and accommodate your needs.

How to report issues

We welcome your feedback on the accessibility of Avianca's Marketing Pages. Please let us know if you encounter any accessibility barriers by using any of the following communication channels:

  • Person that will receive feedback on behalf of avianca: Maria Paula Pineda
  • Email address to which you can write: accessibility@avianca.com
  • If you do not want to write an email, you can use the form here.
  • Mailing address in Canada: Lester B Pearson Intl Airport, Terminal 2 2nd Floor Room GA2037 Toronto, ON L5P 1B2
  • Telephone in Canada: +1800 722 8222

https://www.avianca.com/en/about-us/accessibility-plan/

This document was last updated in June 2025.