Travelers in Colombia: we are waving payment of penalties for changes

As a consequence of the call for an illegal strike by the Colombian Civil Aviators Association (ACDAC), and considering this may affect the normal course of operations of the airline, we are waiving the payment of penalties for change of date for travelers with reservations between September 20 and October 5 who wish to change their itinerary.

They will be allowed to change the date without penalty for travel until November 30, except for the days between October 6 and 17, 2017.

Travelers with tickets issued at Travel Agencies: They must request the itinerary change at the travel agency where they purchased the package / ticket.

Travelers with tickets issued by the Airline: They can visit Avianca’s points of sale and service or contact our Call Center phone lines:

Dominican Republic: (809) 200-8662

Puerto Rico: (1 800) 284-2622

Colombia: (01 8000) 95-3434

El Salvador: (503) 2267-8222

Lima: (511) 511-8222

United States: (1 800) 284-2622