We waive penalty for date changes for passengers in Mexico

Due to Hurricane Katia over the Gulf of Mexico, and the earthquake, we are waiving the penalty for date changes for travelers with reservations to and from Mexico (Mexico City and Cancun).

Travelers with reservations between September 8 and 11 can make changes until October 31, 2017, except between October 1 and 17, 2017.

Likewise, passengers who desist from traveling, can request a refund of the money paid for their tickets.

To make changes, travelers can visit their travel agency, sales points or contact our Call Centers:

Dominican Republic: (809) 200-8662

Puerto Rico: (1 800) 284-2622

Colombia: (01 8000) 95-3434

El Salvador: (503) 2267-8222

Lima: (511) 511-8222

United States: (1 800) 284-2622

We will monitor the evolution of the weather conditions in Mexico to timely inform on changes and restrictions to operations.