avianca - Legal information

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Learn more about our policies

Know about the general legal terms

Contract of carriage

Learn the terms and conditions of carriage, you accept when purchasing a ticket through any of our sales channels.

If you are a customer, stakeholder, supplier, or collaborator, find out how we protect your personal data and how we use it.

On our airline’s digital platforms, we use first and third party cookies to facilitate your navigation and enhance your experience.

Terms and conditions of digital channels

Review the terms and conditions you accept when using our digital channels, mobile applications, and social networks.

Information security and cybersecurity policy

We apply protection and cybersecurity measures to your data to ensure your trust when making transactions with us.

Contingency plan

Our priority is to minimize any operational issues that may affect your flight. We inform you about delays, cancellations, or diversions.

Any questions? Get answers from our Help Center.

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