Check refunds

If you made a refund request through our website, you can see your case status here. Please enter the data in the following form as they appear in the email when the request was created.

If you have not already done so, you can use this link to make your refund request corresponding to unused airline tickets or taxes. Check request status This search tool is available for refunds or reissues requested in 
You must enable popups in your browser to continue with the process. ​​


Check the application status

This service is available for refunds or ticket reissue requests through If your transaction was made through another channel, please email, or call Bogotá ( +57 ) 1 4013434 option 7 or go to our sales offices for more information.