R​efunds request

You must consider the following information to make your refund request. 

  1. Enter your ticket information and click on Validate ticket.
  2. Fill out the information on the Refund Request page
  3. Locate the Information related to the request section.

You can enter your refund request corresponding to unused airline tickets or taxes. If you​'ve already made the request you can check the status of your refund​.

The online tool is not available if you redeemed your ticket with miles. To request a refund please contact our call center or go to one of our sales offices​.​

Access to the terms and restrictions. ​

Check here if your compensation is redeemable in cash

Country where Cash delivery is applied

Conditions within the policy


Only for Denial of Involuntary Boarding (EMD refundable in cash at any point of sale)


Only Denial of Involuntary boarding in all cases and Denial of voluntary boarding only when the relocation flight is greater than 4 hours.


Only for Denial of Involuntary Boarding


Applies to: Denial of Involuntary Boarding / Delays / Cancellations


Only Refusal of Involuntary Approach (EMD refundable in cash at any point of sale)

United States 

Only for Denial of Involuntary Boarding

Puerto Rico

Only for Denial of Involuntary Boarding

United Kingdom

Only for Denial of Involuntary Boarding (EMD refundable in cash at any point of sale) 

Refund for tickets purchased at travel agencies 

You must request it at the travel agency where you purchased your ticket. If you paid in cash, the agency must immediately refund you.


Ticket information

You must consider that all the tickets that you are going to enter must be issued by the same airline, otherwise you must enter them in different applications. 

  • You only have to use the ticket number (13 digits).
  • Remember to include in your application each of the tickets you want to reimburse.
  • You must consider that the tickets issued by Avianca Holdings can start by 3 different digits: 134 Avianca, 133 Lacsa, 202 Taca International, 530 Taca Peru, 547 Avianca Ecuador S.A.
  • To request reimbursement of several tickets in one application, add only tickets that start with the same 3 digits.
  • If you are going to reimburse tickets that start with different numbers (133, 202, etc) you must enter them in separate requests, always grouping according to the 3 digits with which you start.

You must enable pop-up windows in your browser to continue with the process. 


If your payment method is not included in the list, you must submit your application in an Avianca sales offices​.