Regarding Avianca's operation

Bogotá, November 28, 2025. Today, Airbus reported that a significant portion of the global A320 family aircraft fleet requires an urgent software update. For this reason, the aircraft involved must remain grounded when they arrive at their maintenance bases until the necessary work is completed. This directive affects more than 70% of Avianca’s fleet.

Although the airline will begin working immediately on the modifications required by the manufacturer, significant operational disruptions will inevitably occur over the next 10 days.

Avianca has closed ticket sales for travel dates through December 8 — inclusively — in order to avoid a greater impact and facilitate the re-accommodation of passengers on available flights.

The airline will directly notify affected passengers and inform them of the options available so they may adjust their travel plans.

Avianca’s priority is to ensure the safety of our passengers and crew.

The company will carry out the modifications required by the aircraft manufacturer as soon as possible to resume operations and minimize service disruptions.