On board Wi-Fi 

We will gradually implement Wi-Fi through our fleet; therefore, some flights may not have the service available. 

Passengers may access the on-board Wi-Fi service through avianca on air, where they will find messaging, browsing, and streaming options, depending on availability and device compatibility during the flight. 

Messaging: 

• Allows text-only communication, as generally offered by standard messaging applications. 

• Does not allow sending photos or videos within messaging apps. 

Browsing: 

• Allows web browsing, email, social media, and messaging, including text, photos, and videos. 

• Short video viewing available  

• Extended video viewing not supported  

Streaming: 

• Allows the same activities as Browsing plus extended video viewing  

Options are available to purchase in two different packages, either a one-hour package or a full-flight-duration package. Access to the service is exclusively available through personal electronic devices such as mobile phones, tablets, or laptops.  

How to connect 

To connect, passengers must activate airplane mode on their device, then turn on Wi-Fi and select the aviancaonair.com network. Once connected, they will be automatically redirected to the avianca on air platform or may access it manually through a web browser. Passengers must then accept the Terms and Conditions and select the desired package. 

Service responsibility 

The Wi-Fi service is offered to our customers on behalf of and for the account of Intelsat, which will be the sole contractual party responsible for the service, in accordance with applicable legal provisions. 

If passengers experience any issues with connectivity, content, the processing of personal data through the Wi-Fi service, or wish to submit a complaint or claim, they must contact Intelsat’s support center directly through avianca on air. 

avianca will not be responsible for issues related to system performance, interruptions, technical failures, or content errors, as these will be handled exclusively by Intelsat.