Unaccompanied minors

We offer assistance and support before, during and after the flight for children from 5 to 17 years. Assistance to unaccompanied minors begins at the time they are received at the airport and ends when they are safely handed over to the designated person who is responsible for them at their final destination.​

This service does not include medical care and no staff member or collaborator is authorized to supply medicinal products to minors.

Please note the documents required by some countries for minors traveling​.

To browse through the tabs use the arrow keys. Activate tabs using Enter key or Tab key. If you are reading this content through reader press shift + enter in order to access tab content. To return to the tabs, use the Shift and Tab keys


The service is mandatory for children between the ages of 5 and 11 years in all routes.

Request the service when making the reservation and up to 24 hours before the flight’s departure.

An adult must be present at the counters of the origin and destination airports.

Unaccompanied minors will not be accepted if:

  • They are under five (5) years old.
  • They are undergoing medical treatment.
  • The information requested in the form is not complete.
  • There is a delay and the minor runs the risk of missing their connecting flight(s).

Minors will be returned to the airport of origin in the following cases:

  • When there are unsolvable problems with their documentation, or the person authorized to receive them at the final destination airport does not show up.
  • Minors cannot travel with excess baggage, extra pieces of baggage, or pets (in the cabin or as checked baggage, except when the unaccompanied minor has a disability, in which case a guide dog or an Emotional Support animal is allowed).
  • No overnight stays and/or more than 2 connections are allowed.

Important information

  • A minor between 13 and 17 is not allowed to take charge of another child aged between 0 and 12 years, unless they are the child’s parent.
  • The service is compulsory on all routes for children between 5 and 11 years (up to one day before their 12th birthday).
  • The service is optional for minors between 12 and 17 years.




Regio​n​​​​ Fare for ages from 5 to 17
Flights within Colombia COP 50.000*Applies for tickets issued until April 02, 2017.
COP 60.000**​Applies for tickets issued as of April 03, 2017.​
Flights within Ecuador USD 15*Applies for tickets issued until April 02, 2017.
USD 20**Applies for tickets issued as of April 03, 2017.​
​Flights within Perú USD 25*Applies for tickets issued until April 02, 2017.
USD 20**Applies for tickets issued as of April 03, 2017.​
Flights within  Latinamerica USD 100


Fligths from/to Europe

USD 115
EUR 100
GBP 90
Flights within Guatemala and Honduras​ USD 30
Flights between North America and South America
Flights between North America and Central America
​USD 120

*Applies for tickets issued until April 02, 2017.

**Applies for tickets issued as of April 03, 2017.​



  • The charges apply per route (Origin – Destination and do not apply to connecting flights).
  • The charges apply to both Business and Economy Class​ cabins.
  • The charges apply for each minor traveling, regardless if they are included in the same booking or are siblings.
  • These charges may change without prior notice.

None of the charges include taxes, some local taxes may apply.