Your luggage, information and recommendations

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Checked baggage

Learn about the characteristics of the baggage you can take at no additional cost in the plane’s cargo compartment.

Characteristics of checked baggage
Carry-on baggage

Know the weight, dimensions and the number of carry-on items you can take on the plane’s cabin.

About carry-on baggage
Additional baggage

Learn about the costs for overweight baggage and the dimensions of the baggage depending on your flight.

About additional baggage
Baggage irregularities

Locate your bags anywhere in the world. We will help you in the event of loss, damage or delay.

About baggage irregularities
Special baggage

You can take musical instruments and other items that need to be carefully transported.

More about special baggage
Sports baggage

Learn about the sports items you can take in the plane’s cargo hold.

More about sports baggage
Baggage with partner airlines

Check the baggage policies that apply when flying with partner airlines.

Baggage policy with partner airlines
What to bring in my baggage?

Check the list of dangerous goods that are not allowed on our flights.

Prohibited items in baggage

Before packing, learn about dimensions, weight and elements allowed in your baggage

Put the heaviest items at the bottom of the suitcase to prevent the clothes from creasing.
Pack your shoes in plastic bags so they don’t soil your clothes.
We recommend using our freight service.
When choosing your bag, please keep in mind our policy on baggage allowance.

Note: For your safety, the police, customs, airport and/or aeronautical authority may inspect your baggage. We, as an airline, are not responsible for the inspection. If you secure your bag with a lock, plastic or other mechanism, the authorities may be forced to break it or force it open. This is a security measure to avoid transportation of dangerous goods, forbidden substances, objects or unauthorized items that can pose a threat to the safety of the flight. We thank you for your understanding.

Remove the tags from previous flights.
Label your baggage inside and outside with the identification sticker, which you can request at the check-in line and fill out with your name, phone number, area code, e-mail and the address at your destination.
Check that the number of baggage tag stubs you receive belong to the number of checked bags and keep them with you until they’re requested at your destination.
Poorly packaged items can be received with a Limited Liability Sticker.
If you are traveling and have a connecting flight, remember that your baggage will be checked until your final destination only if all your flights are part of the same carriage contract. That is, if all your flights are registered on the same ticket. Otherwise, you must pick up your baggage and re-check it in for the next connecting flight.
We recommend you verify the baggage policies for each airline you are flying on before traveling. Also, at airports where possible, and if the authorities allow it, baggage can be checked a maximum of 4 hours prior to the scheduled flight of departure. If the customs regulations allow it, baggage will be checked through to the final destination.
Sometimes for international flights you’ll need to collect your baggage at the connection point (especially in the U.S.), go through the customs control, and give it back to the airline for your next flight.

Note. For your safety the police, customs, airport or aeronautical authority may inspect your baggage. We, as an airline, are not responsible for the inspection. If you secure your bag with a lock, plastic or other mechanism, the authorities may be forced to break it or force open it. This is a security measure to avoid transportation of dangerous goods, forbidden substances, objects or unauthorized items that can pose a threat to the safety of the flight. We thank you for your understanding.

A couple walking with their baggage at the airport

For your safety, never agree to remove, look after or carry bags for strangers.
Claim your baggage as soon as you arrive at the destination airport.
Make sure the baggage tag matches the stub you were given.
If you’re not able to locate your baggage on arrival, you must notify a member of the baggage staff before leaving the airport. They’ll explain the procedure to deliver your belongings.
Remember you can use our baggage tracer to follow up on the process.

Add something extra to your baggage to make it look unique (a sticker or colored ribbons for example), to avoid having another passenger take it by mistake at the baggage carrousel.
Arrive at the airport well before your flight so you can carry out the Check-in process in complete calm.
We strongly advise you not to exceed the capacity of your suitcase or try to force it to close, as doing so may lead to damage when it is handled.
If it is possible, weigh your baggage at home and remember its weight when checking it in.
Otherwise, verify the weight of your baggage when delivering your baggage at the airport’s check-in modules.

Checked baggage

Carry-on baggage

Additional baggage

Baggage irregularities

Special baggage

Sports baggage

Baggage with partner airlines

What to bring in my baggage?

General recommendations

When packing