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Inflight Wi-Fi

Stay connected online as you fly with our new Wi-Fi service.

At 10,000 feet, you can access the “Avianca” Wi-Fi network from your laptop, tablet, or smartphone to use your favorite applications, check your email, or browse the web. This is thanks to our alliance with FlySurfer.

How to connect to the internet during your flight?

*Service is subject to availability depending on the flight and aircraft. The connection may present variations during the test period.

Starting on January 28, 2019, you will have more options

Beginning on this date,you will be able to use the service by paying for one of the following plans:

What does the plan include?*

  • Instant messaging apps: WhatsApp, Facebook Messenger, iMessage, Skype, Gmail, Snapchat, among others.
  • Email: download and send email (Yahoo, Hotmail, Gmail, Outlook).
  • Social media: Facebook, Twitter, Instagram, LinkedIn, Snapchat, Google+, Pinterest.

What does the plan not include?

  • VoIP calls/video calls.
  • Viewing or downloading videos in the apps.
  • Web browsing.
  • Streaming content (Youtube, Netflix, Spotify etc).
  • Downloading or updating software and applications.
  • File transfer applications (BitTorrent, Ares, etc).

Duration: 2 hours.

*Service is subject to availability depending on the flight and aircraft.

Need more information?
For questions, email us or call
(01 800) 518-9244 if you are in Colombia or +44 20 7728 1880 if you are outside Colombia.


Consult terms and conditions | Frequent questions