Guidelines for Avianca and Renfe travelers

If you have purchased from Avianca a ticket connecting with a Renfe train, please keep in mind the following guidelines:

 

General instructions applying to all cases

  • Important: Within 72 hours prior to your scheduled train departure (both on the outbound and the inbound) you must print your Renfe train ticket through the check-in section in www.accesrail.com. For this purpose, please enter your Avianca 6 digit locator or your e-ticket number (in the format 134-1234567890) along with your full name, as written in your e-ticket, in the corresponding fields of that webpage.
  • This ticket is the only valid document to board the train on the date, time, route and train number specified therein.
  • Please note that for infants (under 2 years old), who do not occupy a seat, this procedure is not necessary because they do not require a ticket to travel on Renfe.
  • Should you be unable to print the train ticket, you must write down the number shown on its upper left hand side. With this number you will be able to print a copy of your train from Renfe ticket vending machines, located in most railway stations.
  • The Avianca e-ticket is not enough to board the Renfe train. You must print out your Renfe ticket as indicated before.
  • Please keep your train ticket until arriving to your final destination as it may be required at any time.

 

Transportation between airport - train station and viceversa

Some options to commute between the airports and the train stations with fares around €5 (subject to change), are listed below:

Madrid

  • Suburban (“Cercanías”) Train Line C1: linking the airport with main train stations in Madrid. You can get your ticket from ticket o­ces or vending machines located in the train stations.
  • “Airport Express”Shuttle Bus: If your train operates to/from Atocha station, you may head to “Airport Express” bus stop (yellow bus), which will take you directly from the airport to Atocha Station and viceversa.

Barcelona

  • Suburban (“Cercanías”) Train Line R2: linking El Prat Airport Terminal 2 with Sants, Passeig de Gracia and Clot train stations in downtown Barcelona. You can get your ticket from ticket o­ces or vending machines located in the train stations.
  • As Avianca operates in Terminal 1, you need to take your luggage with you and catch the airport shuttle to switch terminals free of charge in order to complete your connection between airplane and train and viceversa.

 

Important tips

  • Please arrive to the railway station waiting hall at least 30 minutes before your train departure
  • If you have scheduled an AVE-Alta Velocidad train (please check this in the Renfe ticket), you may use suburban (“cercanías”) trains free of charge (including transfers between the airport and the train station). To do so, please follow the onscreen instructions on the Renfe ticket vending machines located at the train stations, choosing the “Cercanías” option. Enter the numeric code for “cercanías” on the bottom of your AVE train ticket and you will obtain your free suburban train ticket (applicable for Madrid, Barcelona, Málaga, Valencia and Zaragoza suburban areas and subject to Renfe policy changes).
  • If you have scheduled a train other than an AVE (e.g.: ALARIS, ALVIA, EUROMED, or any other), you may buy the suburban (“cercanías”) train ticket from ticket o­ces or vending machines for approximately 5€ (amount subject to change).
  • Baggage: Renfe will accept no more than Avianca’s baggage allowance. In case of excess baggage, Renfe reserves the right to refuse acceptance of the baggage. During the station-airport-station transfers and on the train sectors, baggage is under the passenger’s surveillance and responsibility.
  • Before your trip or if you have any doubt, please read the conditions of this product in www.avianca.com (section: About us/Air and land partners/Renfe) or contact our call center.